Assistant ManagerOperations Manager Wagner Dining at Headington Hall

Required Education and Experience: Bachelors degree AND:

• 48 months of food service and restaurant supervision experience.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelors degree for a total of 96 months of related experience

Skills:

• Developed written and oral communication skills.
• Ability to lead build workplace teams and manage change.
• Ability to resolve conflict.
• Clear history of promoting hands on training and professional development.
• Demonstrated history of successful planning goal setting and goal achievement.
• Excellent ability to form and lead strong positive and collaborative teams.
• Proven ability to manage multiple concurrent responsibilities and competing priorities.
• Excellent ability to think critically and offer recommendations that will enhance and advance the dining program.
• Proven ability to promote and manage change while also maintaining required services and supportat a high level of performance.
• Availability to routinely work extended workdays and weekends.

Advertised Physical Requirements:

• Regular pressure to meet productivity standards
• Frequent exposure to pressure caused by deadlines and busy periods.
• Must be 18 years or older.
• Must not ever have had a felony conviction for abuse of any kind theft rape sexual assault distribution of drugs or other similar conviction.
• Perseverance both physically and mentally for fast-paced and demanding responsibilities required.
• Exposure to disagreeable conditions such as handling greasy dirty materials walking on slippery floors walking or riding between buildings on campus going in and out of walk-in refrigeration units etc.
• Frequent and repetitive arm and wrist movement.
• Exposure to chemicals and noxious odors.
• Ability to lift objects up to 58 lbs and push/pull up to 100 lbs depending on job assignment. Ability to stand and/or walk for long periods of time and adapt to a large kitchen environment with varying temperatures (-8 to 80 degrees Fahrenheit).
• Climb stairs as necessary and depending on job assignment occasionally to frequently. This will be determined by employees assignment.
• As essential personnel you may be required to work during emergency University closings. Nights and weekends may apply. May be scheduled required overtime.

Department Preferences:

• 5 or more years of progressive experience in restaurant management/supervision staff supervision hospitality operations meal production & support or related area.
• Consistent commitment to and professional experience inconflict management complaint resolution.

Supervision:

• Will report directly to the General Manager of Residential Colleges Dining and will supervise a team of full-time and student employees.

Special Instructions: If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit A vaccine required or annual testing if hired.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University in compliance with all applicable federal and state laws and regulations does not discriminate on the basis of race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.

Assistant Manager/Operations Manager for Wagner Dining inside Headington Hall. Responsible for staff including hiring training positive discipline and conducting performance evaluations. Operational functions include some cash reporting and payroll. Will schedule employees supervise enforce sanitation and departmental policies. Will be responsible for utilizing scheduling software to achieve ideal staffing/scheduling of student employees.

Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service drive overall guest satisfaction increase return visits and reduce guest complaints. Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness. Concentrates on training personnel to continually improve the guest experience. Ensures safety sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.

Must be able to work with/supervise both full time and student employees. Provides information clarifying policies and procedures facilitating provisions of service and resolving addition to administrative duties this is a working management position. Catering outside normal working hours will be mandatory as well. Required duties also include cash handling credit/debit card handling and the ability to maintain PCI Compliance. Performs other related duties as assigned. Receives general supervision from General Manager/Executive Chef.

**Additional training will be mandatory and may require travel.**