Repair and Quality Coordinator (fmd)

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction we aim to use the resources we haveour business our investments our voice and our imaginationto influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet Patagonia is recognised internationally for its commitment to product quality and environmental activism contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. Youll help us achieve this by supporting Patagonias commitment to product integrity and circularity and by coordinating quality control and repair operations across EMEA.

The role manages inspections repair workflows and documentation while collaborating with internal teams vendors and global quality partners to ensure service standards are met. By maintaining process consistency and monitoring performance the coordinator helps extend product life resolve quality issues and improve operational efficiency.

Main tasks:

Quality Oversight

Coordinate product inspections and audits across European distribution centers by applying Acceptable Quality Limit protocols and collaborating with global quality teams to ensure Patagonias standards are met and remediations are addressed.

Repair Workflow Management

Track and manage repair by categorizing prioritizing and monitoring completion against service standards SLAs and volume targets to ensure timely and cost-effective resolution including monthly invoicing control. Build and sign Service Agreements.

Quality Project Coordination

Coordinate the implementation of region-specific quality initiatives by collaborating with logistics IT third-party partners and the global quality team within operational frameworks to improve processes and support decision-making.

Documentation Management

Maintain and update repair and quality guidelines SOPs and workflows in central systems to ensure process consistency team training and alignment with Patagonias standards.

Repair & Vendor Liaison

Coordinate with stores repair centers and third-party vendors by resolving operational issues communicating process changes and ensuring service consistency across external partners.

What were looking for:

An inclusive mindset

Minimum 2 years of experience in managing Third party vendors with negotiation skills involved

Full understanding of Product Quality Control

To assess incoming goods using Acceptable Quality Limit (AQL) protocols identify defects and coordinate remediations in collaboration with global quality teams and third-party partners

Full understanding of Repair Process Management

To coordinate repair workflows ensuring correct categorization prioritization and completion in line with brand and service standards

Good understanding of Process Documentation

To write update and maintain repair and quality procedures SOPs and forms in shared systems to ensure consistency and clarity across teams and markets

Good understanding of Stakeholder Coordination

To communicate effectively with stores vendors and internal teams providing timely updates on repair progress quality concerns and process changes

Good understanding of SLA and KPI Tracking

To monitor turnaround times service level compliance and repair volumes escalating risks or delays to ensure operational targets are met

Third-Party Relationship Management and Negotiation

To build and maintain effective partnerships with external service providers/vendors negotiate service terms and performance expectations monitor compliance with contractual agreements and drive continuous improvement in quality cost and service delivery

Fluent English; additional European languages are a plus

A love of the outdoors

An interest in saving our home planet and making a positive impact through your work

Other important details:

This is a Full-time position based in Amsterdam

We have a hybrid work model working from home for maximum 3 days per week

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For this role there will be also a practical assignment where you can showcase your skills

To find out more about what we offer our employees click here: Patagonia we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities and we value a welcoming environment where each member of our EMEA team feels included respected and empowered regardless of their race colour religion gender gender identity or expression sexual orientation civil status national origin disability or age.

At Patagonia we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role but we dont accept unsolicited CVs from recruitment agencies