Account Specialist, Corporates Global Trade Management
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about leveraging your experience in a world-class company that leads the market in both content and technology Do you thrive in driving renewal and upsell sales motions for existing accounts and are motivated by uncapped commissions
We are seeking a strategic and results-driven professional to grow our Thompson Reuters customer portfolio with corporate accounts. The ideal candidate is motivated to be part of a winning team to grow a portfolio of high-value accounts building key relationships with decision makers in corporate accounts. Must be a customer-centric person with exceptional communication High-impact delivery and great team player.
About the Role:
The Account Specialist Global Trade Management (GTM) is responsible for driving customer retention renewals and growth across a portfolio of customers using ONESOURCE Global Trade Management solutions. This role partners closely with Account Managers Customer Success Managers Product and Support teams to ensure customers realize value from their Global Trade solutions while identifying opportunities for upsell and crosssell.
This is a role for a customerobsessed commercially minded and comfortable navigating complex Global Trade workflows including compliance classification and trade automation.
Key Responsibilities:
Customer Retention & Renewals
- Own and manage the renewal lifecycle for a defined book of Global Trade Management customers
- Proactively engage customers to mitigate churn risk manage cancellations and ensure timely renewals
- Lead renewal conversations including pricing discussions contract alignment and negotiation support
Customer Engagement & Value Realization
- Act as a trusted point of contact for customers using ONESOURCE Global Trade Management
- Partner with internal GTM experts to support customers on product adoption usage and value articulation
- Conduct regular customer touchpoints to understand business needs and evolving trade requirements
Expansion & Commercial Growth
- Identify and execute upsell and crosssell opportunities within the Global Trade product portfolio
- Collaborate with Account Managers on expansion strategies and customer account planning
- Support early renewals and price uplift initiatives aligned to business targets
CrossFunctional Collaboration
- Work closely with Customer Success Sales Support Billing and Product teams to resolve customer issues
- Manage internal processes related to orders amendments billing and credit requests
- Ensure accurate forecasting and pipeline hygiene within CRM systems
Operational Excellence
- Maintain accurate customer data renewal forecasts and activity tracking
- Follow established retention plays escalation paths and compliance processes
- Contribute to continuous improvement of renewal and retention motions within the GTM segment
About You:
Youre a fit for the role if your background includes:
- 2 years of experience in Customer Success Account Management Renewals or Sales Support
- Proven ability to manage a large book of business (200 accounts) in a fastpaced environment
- Strong experience leading commercial conversations including renewals pricing and objection handling
- Demonstrated customercentric mindset with experience supporting SaaS solutions
- Excellent verbal and written communication skills; English required Spanish preferred
- Strong interpersonal and relationshipbuilding skills with a professional and personable demeanor
- High level of attention to detail and analytical skills with the ability to prioritize effectively
- Experience working with CRM systems (Salesforce preferred)
- Proficiency in Microsoft Office applications (Outlook Excel PowerPoint Teams)
- Ability to maintain consistent performance under pressure with a positive resilient attitude
- Strong learning agility with the ability to quickly acquire new product and process knowledge
Preferred Qualifications
- Experience supporting Global Trade Tax Compliance or SaaS solutions
- Familiarity with trade compliance concepts (e.g. classification tariffs FTA screening)
- Prior experience in retention renewals or expansionfocused roles
#LI-EG1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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Required Experience:
IC
Key Skills
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About Company
Thomson Reuters CoCounsel is AI technology built by industry experts, backed by authoritative content and equipped with best-in-class security.
