Service Advisor
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Job Location:
Glen Burnie, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a dedicated Service Advisor to join our this role you will be the key point of contact for our customers ensuring their vehicles are maintained and repaired efficiently and effectively. If you have excellent communication skills a knack for problem-solving and a commitment to customer satisfaction apply to be a Service Advisor today!
Benefits:
- Competitive Pay ($52000.00 is the starting salary plus a monthly commission)
- Health dental and vision insurance (single or family)
- Life and AD&D insurance (single and spouse or child)
- Disability cancer critical illness and other insurances through American Fidelity
- Competitive PTO that renews annually!
- Holidays
- 401(k) with a company match
- Employee discounts on vehicles and services
- Ongoing training and professional development opportunities
- Weekends off
Responsibilities:
- Oversee service orders and the flow of the Drive Lane ensuring customers receive prompt courteous and effective service.
- Take ownership of the customers experience by completing additional assignments that leave a positive impression.
- Provide concierge support for all owner inquiries whether by phone or in person ensuring customers are not mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Efficiently distribute work among technicians.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain the Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee the administration of warranty claims and supervise the service department.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain a good working relationship with factory representatives and foster positive employee relations.
Qualifications:
- Reynolds and Reynolds experience preferred but not required
- 1 years working in the automotive industry preferably service - preferred but not required
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Strong time management skills.
- Excellent communication skills with customers.
- Professional well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid drivers license.
Join us at J.B.A. Kia and be part of a team that values your skills and dedication helping our customers stay on the road and enjoy their journeys!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
J.B.A. Automotive is growing and looking for motivated proven sales professionals to join our sales team at our BRAND NEW Kia Store on Ritchie Highway in Glen ...
