Aftersales Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Hybrid
For this position it is required to be on site 3 days per week.
What you will do (responsibilities)
- Analyze the performance of the postsales business (services parts warranties and maintenance contracts).
- Develop update and manage management reports KPIs and dashboards (sales margins productivity backlog repair times among others).
- Monitor customer satisfaction indicators service levels and claims proposing improvement initiatives.
- Control budget execution commercial targets and operational goals for the postsales area.
- Coordinate with commercial operations finance and dealer teams to ensure the accuracy and consistency of information.
- Identify improvement opportunities in postsales processes operational efficiency and customer experience.
- Prepare executive presentations for management committees and leadership meetings.
Your skills and abilities (required qualifications)
- Bachelors degree in Business Engineering Industrial Engineering Mechanical Engineering Business Administration or related fields.
- At least 1 years of experience in business analysis performance management or postsales rolesideally in the automotive trucking or heavy machinery industry.
- Intermediate Excel skills (models pivot tables data analysis).
- Strong analytical capability attention to detail and results orientation.
- Ability to work crossfunctionally and communicate effectively with diverse stakeholders.
- Proactive mindset continuous improvement orientation and ability to handle multiple priorities.
What can give you a competitive edge (preferred qualifications)
- Experience using BI tools such as Power BI Tableau or similar.
- Knowledge of postsales operations: workshop processes parts management and warranty procedures.
- Experience working with ERP systems (SAP or others).
- Strong business acumen with a focus on profitability and operational efficiency.
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
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Required Experience:
IC
Key Skills
- Aviation Safety
- Human Resource Management
- CFA
- Cloud Computing
- Landscape
- ACCA
About Company
GM is home to Chevrolet, Buick, GMC & Cadillac and has been leading the auto industry for over a century. See how we create a vehicle for every drive.
