Quality Assurance Analyst (Insurance Fintech)
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Employment Type: Permanent
About the Role
An innovative and fast-growing organisation within the fintech and insurance space is seeking a detail-oriented Quality Assurance Analyst to join their team.
This role is pivotal in maintaining service excellence and regulatory compliance across the customer journey. You will act as a key gatekeeper of quality auditing interactions across sales and administrative channels validating data accuracy and coaching teams to consistently deliver high standards.
Key Responsibilities
- Assess call quality across Sales Admin and Vetting streams
- Verify customer and policy data across multiple systems
- Complete QA scorecards and maintain accurate reporting
- Provide structured feedback and coaching to agents
- Review and approve sales in line with compliance standards
- Identify report and escalate risks errors and non-compliance
- Support continuous improvement in customer experience and operational quality
Minimum Requirements (Non-Negotiable)
- RE5 (Regulatory Examination) certification
- Minimum 2 years experience in a Quality Assurance role
- Strong proficiency in MS Excel Outlook and PowerPoint
- Excellent verbal and written communication skills
- Strong attention to detail and analytical thinking
- Proactive professional and solution-driven approach
Preferred Experience
- Experience within a digital-first insurance or fintech environment
- Proven ability to manage multiple projects in a fast-paced setting
- Experience working across multiple systems and datasets
Key Competencies
- High level of accuracy and attention to detail
- Strong organisational and time management skills
- Ability to deliver clear actionable feedback
- Ownership mindset with a high degree of accountability
- Collaborative and adaptable team player
Whats on Offer
- Competitive market-related salary
- Life disability and funeral cover
- Employee wellness support
- Supportive dynamic and high-performance culture
- Strong focus on psychological safety
- Opportunity to contribute to a scaling purpose-driven business
- 20 days annual leave
Required Experience:
IC
Key Skills
- Test Cases
- SQL
- Quality Assurance
- Agile
- TFS
- Jira
- Software Testing
- Test Automation
- Cucumber
- QA/QC
- SDLC
- Selenium
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
