PL Claims Trainer
Share
Job Location:
Neenah, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary:
This position is responsible for designing delivering and maintaining training programs for both existing and newly hired Claims personnel based on their current job duties and performance expectations. This role provides instruction across general claims processes systems and application usage product knowledge and end to end claim adjudication. The Claims Trainer also develops maintains and updates the centralized claims training documentation library. Training supports claims handled both in the United States and Canada.
Why Jewelers Mutual:
Since 1913 weve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise were financially strong forward-thinking and driven by curiosity. Guided by our core values of Agility Accountability and Relevancy we lead through innovation.
As a technology focused organization we embrace cutting-edge tools and data-driven insights to continuously improve our products services and customer experience. Our mission is to be the industrys most trusted advisor by investing in our people adopting new technologies and striving for excellence.
Were dedicated to fostering growth through collaboration powered by bold thinking teamwork and the passion of our people.
Here youll:
- Move fast and embrace change
- Always look for better ways
- Grow thrive and help shape whats next
Join us and be part of a culture where you can make an impact while building your future.
What Youll Do:
- Acts as the liaison between Claims and company initiatives/projects by ensuring all parties are aware of timeframes limitations expectations etc.
- Provides training on all aspects of claim handling.
- Training includes the following applications Zing GW Claim Center Policy Center ImageRight SmartComm NICE Sovos/Taxport Allied Universal Polygon Rapnet IDEX and ISO Claim Search.
- For new hires conduct weekly file and phone audits for quality and consistency. Audits will be maintained in NICE under the nesting phase until the claim examiner has completed training.
- Share progress of each trainee with Claims Managers at regularly scheduled meetings
- Anticipate upcoming changes identify required training assess timing and provide feedback and recommendations for process improvements.
- Embraces change leads by example maintains a positive work environment and ongoing learning culture.
- Focus on employee and customer experience. Must be able to maintain working relationships internally with Claims Leadership Underwriting Marketing and Loss Prevention. Must be able to maintain working relationships externally with Jewelers adjusters and attorneys.
- Provides backup support as a Claims Examiner as needed.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
What Youll Bring:
- High School Diploma or GED
- Minimum 5 years claims experience
- Obtain and/or maintain an insurance adjusters license
- Strong communication and presentation skills
- Excellent organizational skills
- Bachelors degree in Business Administration Education or related field preferred
- AIC SCLA and CPCU certifications preferred
- Graduate Gemologist and other jewelry industry designations preferred
- Formal training around adult education preferred
- Property/casualty insurance background and jewelry industry experience preferred
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk or working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
What We Offer You:
- Competitive Compensation & Benefits: Includes performance bonuses generous paid time off and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work Certified: Join a team recognized for an environment of innovation and growth.
Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process please let us know by contacting
Required Experience:
IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Protect your jewelry with the best jewelry insurance company, backed by a century of expertise and over 11,000 5-star reviews. Get a free quote in under 30 seconds.
