Software Support Analyst
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Job Summary
Position Description:
At CGI we deliver critical digital services that connect people with essential public services driving meaningful outcomes at scale. As a Software Support Analyst you will play a pivotal role in ensuring the stability performance and continuous improvement of high-profile web applications helping shape resilient user-focused solutions. Working within a collaborative hybrid team you will take ownership of complex challenges contribute to service innovation and support the delivery of secure high-quality systems that make a real difference to citizens across Scotland.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This is a hybrid position.
Your future duties and responsibilities:
In this role you will take ownership of supporting and enhancing critical public-facing applications ensuring high availability performance and security. You will work across a diverse technology stack resolving incidents conducting root cause analysis and driving continuous service improvements while collaborating closely with onshore and offshore teams.
You will also contribute to change and project delivery activities bringing creativity to problem-solving and innovation while being supported by a collaborative team culture that values quality accountability and shared success.
Investigate & Resolve incidents across web and cloud-based applications
Monitor & Manage service performance availability and risk
Analyse & Improve root causes through structured problem management
Collaborate & Deliver with cross-functional and offshore teams
Implement & Govern changes in line with best practices
Optimise & Enhance application performance and reliability
Engage & Coordinate with third-party vendors and stakeholders
Document & Assure high-quality technical outputs and processes
Required qualifications to be successful in this role:
You will bring strong experience in application support and development within complex environments with the ability to troubleshoot analyse and improve systems across cloud and on-premise platforms. A proactive mindset strong communication skills and the ability to manage competing priorities are key to success.
You should have strong experience in application support environments
Proven ability to IIS SQL Server and Windows Server
Experience working with Azure and/or VMware-based environments
Strong understanding of C# and ability to analyse code for issue resolution
Familiarity with DevOps practices and tools such as Git and Jira
Experience supporting browser-based and cloud-hosted applications
Ability to manage incidents changes and service improvements effectively
Excellent written and verbal communication skills
#LI-SF2
Skills:
- Applications Administration
- Incident Response
- ITIL
- Technical Analysis
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
