Retreat Center Hospitality and Events Coordinator

Franklin, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Qualifications:

High School Diploma or equivalent required
Degree in Event Management Hospitality or related field and experience in hospitality preferred
Experience in event coordination preferred
Willingness to work shifts that include weekends early mornings and or early evenings
Ability to provide occasional after-hours guest support
Experience with Maestro and/or other hospitality software systems is strongly preferred
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Ability to work under pressure and handle multiple events simultaneously
Valid drivers license and reliable transportation

Essential Responsibilities:

Monitor and actively assist with the Retreat Centers guest-facing operations in order to provide a strong guest experience and meet organizational standards.
Greet and assist guests speakers and vendors during events ensuring a professional and welcoming environment.
Assist the Campus Leadership Team and other internal stakeholders with event and hospitality booking including but not limited to facility and campus tours answering guest or prospective client inquiries etc.
Communicate with clients to gather event requirements and preferences.
Monitor event flow and troubleshoot any issues in real-time to ensure smooth execution.
Ensure all event elements are executed according to plan and timeline.
Collect feedback from clients and attendees and provide to the Retreat Center General Manager to prepare post-event reports to identify areas for improvement.
Effectively coordinate and partner with the Campus Leadership Team and other internal teams to ensure all event-related and hospitality-related tasks are completed on time.
Oversee daily guest-oriented operations to ensure smooth check-in and check-out processes.
Ensure exceptional guest service and satisfaction by addressing concerns and resolving issues promptly.
Monitor guest feedback and communicating feedback with leadership to assist in implementing service improvements.
Manage reservations and room assignments.
Monitor and reconcile daily financial transactions and reports.
Ensure compliance with hotel policies procedures and standards.
Act as a liaison between guests and other hotel departments (housekeeping maintenance etc.).
Coordinate with event and sales teams for group bookings and VIP guests.
Maintain clear and professional communication with all stakeholders.
Ensure proper use and maintenance of guest operations systems (PMS POS key card systems).
Troubleshoot technical issues and coordinate with IT support when necessary.
Enforce safety protocols and emergency procedures.
Monitor lobby and public-guest spaces for security and cleanliness.

Compensation: $24.00 an hour

Hours: Full Time 40 hours per week with some evenings and weekends as needed.

Whats in it for you We offer a comprehensive benefits package for full-time eligible employees including:

Medical Dental Vision Life & Disability
PTO begins accruing on your first day!
Up to 9 paidholidays annually plus one floatingholidayof your choice. For programs that remain open duringholidays staff scheduled to work will receiveholidaypay in accordance with program guidelines.
403(b) employer match up to a maximum of 3%
Tuition reimbursement after one year of employment
Student loan repayment for qualifying degrees after one year of employment
Wellness programs: nutritional counseling services reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.

To learn more about this role please click on the blue Apply Now button below to submit your application. Have questions about the role Schedule time to chat with our Talent Acquisition Specialist Bill: submitting your application or scheduling time to chat Contact

Bill at 603.670.6817 or email

EOE

Required Experience:

Job Description:Qualifications:High School Diploma or equivalent requiredDegree in Event Management Hospitality or related field and experience in hospitality preferredExperience in event coordination preferredWillingness to work shifts that include weekends early mornings and or early eveningsAbili...