New Client Onboarding Manager – Payroll Services
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
New Client Onboarding Manager Payroll Services
Band E (42730 - 45000)
Location: Swindon Newport or Stockton-on-Tees (Hybrid Working)
Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.
As part of this transformation our Payroll Services team is evolving rapidly embracing new technology strengthening professional standards and creating a streamlined future-ready service. We operate in a high-volume fast-paced environment where no two days are the same offering the opportunity to make a visible impact while developing deep expertise.
This role sits at the heart of that journey. As New Client Onboarding Manager youll coordinate and lead onboarding activity for new and existing clients ensuring the payroll service is ready equipped and aligned to deliver a high-quality compliant and efficient service. You will work closely with operational teams Subject Matter Experts and project partners to translate client needs into clear actionable delivery requirements.
What youll be doing
- Leading the end-to-end onboarding process for new Payroll clients ensuring service readiness and smooth transition into BAU.
- Acting as the key liaison between project teams service delivery and clientsensuring all parties remain informed and aligned.
- Gathering defining and documenting client requirements ensuring they are accurately reflected in project outputs.
- Identifying process inefficiencies and recommending improvements automation opportunities and best practice.
- Developing business cases and service documentation to support onboarding and service change.
- Coordinating activity across cross-functional teams providing direction and maintaining oversight of milestone delivery.
- Supporting change initiatives linked to the wider UKSBS transformation programme including system transitions.
- Partnering with managers and SMEs to build operational readiness ensuring teams are fully prepared for go-live.
- Championing continuous improvement across Payroll Services.
What youll bring
- Strong knowledge of HR and/or payroll operations within a shared service or multi-organisation environment.
- Proven experience leading complex onboarding implementation or service change activity.
- Excellent stakeholder engagement and communication skills with the ability to influence across teams.
- Analytical and solutions-focused mindset using insight and data to drive decisions.
- Experience mapping processes and identifying opportunities for automation and standardisation.
- Confidence translating technical information into clear structured documentation and updates.
- A collaborative inclusive approachable to lead through influence rather than authority.
- Adaptability resilience and composure in fast-paced evolving environments.
- A strong customer focus and commitment to service excellence.
For additional information and a confidential discussion please contact our Recruitment Team on
We are an inclusive and Disability Confident employer and welcome all applications.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.
Required Experience:
Manager
Key Skills
- Dayforce
- Paychex
- Payroll Management
- Ceridian
- Paylocity
- SOX
- Payroll
- ADP
- Kronos
- Human Resources
- JD Edwards
- Workday
About Company
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