Shelter House Supervisor

Join a vibrant mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army your work supports a legacy of service compassion and practical assistance for those who need it most.

SCOPE OF POSITION

The House Supervisor position at The Salvation Army Carey House under the supervision of the Shelter Director is responsible for overseeing the day-to-day operations of the house to ensure the safety and well-being of residents. This position implements all Carey House policies and procedures and maintains an orderly safe and supportive environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure safety of residents and property by monitoring security videos conducting regular rounds of all wings and exterior areas and following Emergency Fire Procedures when alarms are activated
• Respond to resident needs concerns and issues including interpersonal conflicts and medical concerns or emergencies as needed
• Maintain detailed records of significant interactions and assistance provided to residents
• Report all incidents concerns and grievances to Shelter Director and/or Corps Officer
• Conduct daily inspections of the property to identify current and potential issues; develop and follow through on plans to address them
• Maintain supply inventory and communicate needs to the Shelter Director in advance of depletion
• Ensure resident compliance with Carey House policies and procedures including but not limited to:
  • Develop and monitor daily chore lists updated weekly or as directed by the Shelter Director
  • Assist with follow-through on resident Action Plans as assigned
  • Complete intake processes for new residents as needed
  • Maintain required statistics and reports
  • Assist in coordinating resident schedules to ensure front desk coverage
  • Provide case management support to assigned residents as directed by the Shelter Director
• Review all logs and records and receive shift briefings from outgoing staff to ensure continuity of operations
• Enter required data into HMIS as assigned
• Maintain organization and sanitation of food shelves dorm kitchens and storage area
• Monitor house phone and complete assigned administrative tasks
• During weather or other emergencies coordinate with emergency personnel to provide emergency lodging including setting up cots and supporting temporary guests
• Maintain confidentiality and adhere to ethical standards in accordance with The Salvation Army policies
• Always provide services without discrimination
• Demonstrate understanding and support of The Salvation Army mission

SUPERVISORY RESPONSIBILITIES:

This position assists in the supervision of volunteers and residents

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• Prior experience in a residential shelter or human services setting preferred

SKILLS AND COMPETENICIES

• Ability to address and coordinate minor maintenance needs in dormitory settings
• Ability to work afternoon and evening shifts including two weekends per month
• Valid New Hampshire drivers license
• Strong written and verbal communication skills including conflict management and de-escalation
• Basic knowledge of substance use disorders preferred
• Proficiency in Microsoft 365 with strong organizational skills and attention to detail
• Ability to work effectively with individuals from diverse backgrounds and experiences
• Demonstrated commitment to helping others

COMPLIANCE AND TRAINING REQUIREMENTS

• Completion of KeepSAfe abuse risk management training as required by policy
• Meet TSA Driver requirements within 30 days of hire
• Obtain and maintain First Aid and CPR certification within 30 days of hire
• Complete Narcan training within 30 days of hire
• Complete HMIS training and certification within 30 days of hire

COMPENSATION AND BENEFITS

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical dental and vision benefits
• Short-term and long-term disability
• Retirement plan

*Benefits may vary based on position classification and eligibility.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies procedures rules and regulations of The Salvation Army.

The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race color sex national origin disability or protected veteran status.

Please submit your resume and letter of interest to

External candidates interested in this position please apply online at Experience:

Manager