Technology Operations Analyst- Military Spouse Homefront Heroes Hiring Program (HHH)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Wells Fargo has committed tohiremilitary spouses/domesticpartners ofactively serving military personnel and is seeking a Technology Operations Analyst.This position provides advanced operational support for enterprise distributed computing platforms supporting both virtual and physical environments.
TheTech Operations Analystresolves moderately tohighly complexsystem issues supports production stability and serves as a Tier 12 resource within a 24x7 operations environment. The role requires strong technical judgment the ability to work with minimal supervision and effective collaboration across infrastructure teams.
The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.
The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending Consumer Small Business Banking Human Resources Technology and Wealth Investment Management. Learn more about our program:HHH Program
In this role you will:
Act as a Tier 1-2 support resource diagnosing and resolving complex incidentsimpactingsystem availability and user functionality.
Perform alert incident and problem management including root cause analysis and break/fix remediation.
Support and execute change events including implementation validation and post change verificationin accordance withoperational standards.
Escalate issues appropriately whilemaintainingownership through resolution.
Collaborate with engineering platform and operations teams to support service reliability and continuous improvement.
Create andmaintainoperational documentation runbooks and knowledge articles.
Provide advanced operational support for enterprise platforms including:
Windows Server
UNIX systems(AIX Solaris HPUX)
Linux systems(Red Hat Enterprise Linux SUSE)
Virtualized environments(VMware)
Distributed storage technologies includingSAN and NAS
Required Qualifications:
2 years of Technology Operations experience or equivalentdemonstratedthrough one or a combination of the following: work experience training military experience education
Desired Qualifications:
2 yearsof experience supportingenterprise operating systems including UNIX/Linux (RHEL or Solaris) and Windows Server.
2 yearsof experience supportingenterprise server hardware including Dell HP and IBM platforms.
2 yearsof experience supportingvirtualized environments(VMware).
Proven ability to troubleshoot and resolve complex system issues with limited supervision.
Strong analytical documentation andproblem-solvingskills.
Effective verbal and written communication skills.
Experience usingServiceNowor similar enterprise incident/problem management tools.
Experience supporting bothUNIX and Windows environments with stronger depth inUNIX.
Working knowledge ofshell scripting(KornShell Bash orsh).
Experience supportingSAN and NASstorage technologies.
Familiarity withprivate or hybrid cloud platforms(e.g. Azure or Google Cloud Platform).
CompTIA A Certification
Job Expectations:
HHH Program Hires are expected to attend andparticipatein the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
Ability to work on-site at approved location listed
This position is not eligible for Visa sponsorship
Relocationassistanceis not available for this position
Candidates living outside of the above locations may be asked to produce a copy of military orders includingapplicantto be considered for remote or alternate locations.
24x7 operations environment
First shiftscheduleWednesdaySaturday consisting of:
Two (2) 12hour shifts
Two (2) 8hour shifts
Location:
Tempe AZ (preferred)
Charlotte NC
#HHHProgram
Posting End Date:
22 Mar 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Data Collection
- Military Experience
- Microsoft Powerpoint
- Earned Value Management
- Sharepoint
- Microsoft Project
- Budgeting
- DoD Experience
- Financial Management
- Contracts
About Company
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