Entry Level Desktop Support Tech
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Job Location:
Brandon, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Join OneTouch Direct as an Entry Level Desktop Support Tech and kickstart your career in IT this role you will assist in troubleshooting resolving hardware and software issues and providing excellent customer service to end-users. This is a great opportunity for individuals looking to gain valuable experience in a dynamic and supportive environment.
Responsibilities
- Provide basic desktop support including installation configuration and troubleshooting of hardware and software.
- Assist end-users by responding to support tickets and resolving technical issues promptly.
- Collaborate with senior technicians and escalate complex issues as needed.
- Maintain accurate records of support requests and solutions in the ticketing system.
- Ensure timely follow-up and closure of support tickets.
Requirements
- High school diploma or equivalent; additional IT certifications or coursework is a plus.
- Basic understanding of computer hardware software and operating systems.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Strong problem-solving abilities and eagerness to learn.
- Willingness to work flexible hours if required.
Benefits
WHAT YOULL EXPERIENCE:
- Full-Time Hours: 40 hours per week schedule with overtime opportunities!
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities!
- Supportive Environment: Classroom training plus 1-on-1 support for your first week of call taking!
- Great workplace: Daily and weekly incentives to create a fun competitive and rewarding environment!
- Benefits: Health Care Plan (Medical Dental & Vision)
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups
- Referrals: Refer a friend and earn up to $2000 per person!
Required Experience:
Junior IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
