Case Manager Rapid Rehousing Polk County Community Resource Center

GENERAL DESCRIPTION

The Rapid Rehousing Case Manager is a grant-funded position focused on providing case management and rental assistance to homeless individuals families and youth in Marion and Polk Counties. The person in this role will provide direct services to individuals which include; eligibility screening program enrollment participant follow-ups and check-ins. Case managers will also be responsible for processing required paperwork data entry and other general program supports. This position will directly align with the Housing First initiatives.

This is a Day Shift 8am-4:30pm Monday - Friday

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge skill and/or ability required.

EDUCATION and/or EXPERIENCE

• A High School Diploma or GED and two years of related social service experience; or an equivalent combination of education and experience.

• Ideal candidates will possess a college degree or specialized training with two or more years of homeless service delivery experience.

• Preference will be given to applicants with knowledge of/or experience with principles of the coordinated entry process working with unsheltered or vulnerable populations as well as best practices in homeless service delivery.

CERTIFICATES LICENSES REGISTRATION

• Driver qualifications required for this position. Valid driver license insured vehicle for use on the job and acceptable driving record for the past three years are required.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE SKILLS & ABILITIES

• Basic proficiencies in computers and MS Office products database software and web tools. Must possess excellent planning organization and time management skills. Ability to effectively communicate both orally and in written form.

• Prior training experience in the following areas preferred but not required: CRP/First Aid Food Handlers Mandatory Reporting Privacy Laws Trauma Informed Care Suicide Intervention Collaborative Problem Solving and Recognizing & Reporting Child Abuse & Neglect. Training completion required within specified timeframes to retain active employment.

ESSENTIAL DUTIES and RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the distribution of rapid re-housing and barrier removal funds. Ensure access to housing assessments and resources.

• Assesses client eligibility and aids in gathering documentation as required for intake enrollment and financial assistance.

• Provides direct service to participants including case management and housing placement support to assist participants in becoming self-sufficient and overcoming barriers to accessing permanent housing.

• Develops Individual Service Plans that identify participant needs barriers and strengths.

• Provides monthly client home visits for each client as part of case management support.

• Establishes and maintains an active working relationship with community partners.

• Provides support for client-tracking service delivery follow-up reporting maintaining strict confidentiality.

• Attends and engages in required annual trainings.

• Maintains full compliance with all federal state and grant program/funding requirements remaining in compliance with the regulations of all funding streams.

• Maintains high standards for data quality and compliance performance.

• Works cooperatively with other ARCHES Project programming to ensure quality and timely client service delivery.

• Complies with agency quarterly and annual reports.

• Complies with all Agency policies including finance administration and safety and health policies.

Other

• Consistent punctuality and reliable attendance are essential requirements for this role.

• Ability to work effectively and maintain positive professional relationships with team members and clients.

SUPERVISORY RESPONSIBILITIES

There are no supervisory duties in this position.

PHYSICAL & MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Occasionally lift up to 25 pounds.

• Occasional driving

• Ability to move about the workspace.

• Ability to reach and/or extend to access materials or equipment.

WORK ENVIRONMENT

• Mostly indoor work environment with frequent interruptions and demands.

• Occasional remote work from home.

• Occasionally exposed to outside weather conditions.

• Ability to work outside of normal business hours including evenings and weekends.

• Occasional exposure to body fluids/biohazards (such as saliva vomit and urine.)

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender expression age veterans and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process or reasonable accommodations to perform the essential duties of the position please notify a member of our team at .

Pre-employment background and drug screening is required.

Required Experience:

Manager