Service Coordinator Full time Temporary

Company:

Number of Openings:

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Position Overview:

Job Description:

• Verify service request details confirm credit approval apply marketing programs and review service history.

• Open work orders and ensure alignment with scope budget and schedule.

• Maintain accurate records in Case and other systems to ensure traceability and audit readiness.

• Assist Repair Planners and Service Supervisors during repair execution ensuring real-time updates in Case SWIP Tool and M3.

• Complete work order adjustments SG&A forms warranty and goodwill documentation and escalate risks as needed.

• Schedule and participate in Pre Mid and Post job meetings capturing action items and updating commitment dates.

• Arrange transportation hotshots and third-party contractor services including documentation and procurement requests.

• Coordinate site-specific training and access requirements for technicians.

• Ensure all documentation is complete and accurate initiate closure activities and support invoicing and warranty claim processes.

• Proactively update internal and external stakeholders on job status and support inquiries related to service warranty and production.

• Provide backup support to Planners and Controllers as needed and participate in scheduling and SWIP meetings.

Qualifications:

• Secondary education with a focus on administrative management business or accounting/finance.

• 24 years in dealership project coordination or service roles within construction oilfield forestry marine or similar industries.

• Strong communication stakeholder management and project coordination skills.

• Excellent attention to detail time management and organizational abilities.

• Proficiency in Microsoft Office Salesforce and service-related software.

• Analytical and problem-solving skills with a collaborative service-oriented mindset.

• Familiarity with mechanical parts or repair processes.

• Understanding of Finnings warranty process service billing and Customer Service Commitment.

• Knowledge of project management principles related to scope schedule budget and risk.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.