Credit Risk Analyst Collections

Internal use only - Grade G

About us

Were the team behind digital retailer Very.

Our purpose helping families get more out of life powers everything we do.

And we want our people to get more out of life too! If youre high-performing ambitious and make the most of every opportunity we want to hear from return youll enjoy heaps of flexibility great perks and benefits and the freedom to be yourself keep learning and take your career wherever you want it to go.

If you love making a difference youll love making it sparkle for millions of Very customers.

About the Team

You will work in the Collections team within Credit Risk which is a team of7(Credit Risk department consists of c.60 FTE) working on multiple priorities within a fast-paced dynamic environment. Our teamare responsible foreverything from pre-arrears payment reminders our collectionsmulti-channelcontact strategy todefiningour customer outcome strategies amongstmuch more.

Wedontexpect you to know everything we have a friendly team who will be able to support you and help yousettle in and the currenteconomicenvironmentin the UKitsa very excitingand fulfillingtime to be joining the team andtheresplentyof challenging initiatives to get involved in.

About the role

As a Credit Risk Analyst (within the Collections strategy team) you will be making the best use of the increasing amount of data available to make more informed decisions for our financial services businessultimately creatinga better experience for our customers when they experience payment difficulties.

Reporting to the Senior Credit Risk Manager (Collections) you will work with the business to help us make the right decisions at the right times. Whether its providing performance analytics on Collections strategies getting a better appreciation of our customers behaviour identifying opportunities to enhance our strategies or making the systemic changes to bring these new strategies to life youll be expected to provide customer outcome and commercial insight recommendations communicating these in a compelling impactful way to senior stakeholders.

Youllneed to be able to manage the expectations of stakeholders alongside prioritising your workload ensuringyoureconsistently adding value to both our customers and business. You will alsohave the opportunitytowork alongside our trusted third parties whetherthatsdeploying our strategies or looking at further exciting opportunitiesthat we can explore.

We work very closely with ourCustomerCare colleagues who executeourstrategies allowing us to efficiently obtain real time insight into the challenges our customers are surrounded by the best talent across Financial Services and the wider group working collaboratively to fulfil the ambitions of the business and the Credit Risk Department.

About you

• Our underlying requirement is to find the right candidate sowerekeen to hear from you even if youdontthink you tickall ofthese boxes
• Confident can-do attitude and generalhunger to add value and develop
• Youhave the ability tothink outside the boxto do things differently and enjoy problem solving
• Your degree educated (and/or) have practical experience in a similar type of role
• Comfortablewith SQLSASand advanced Microsoft Excel skills too
• Experience of Credit Risk particularlyexperience within Collections / Arrears Management would beadvantageousbut not essential
• Yourea team player who can quicklyestablishrelationships with our existing team and key stakeholders
• Werealso interested in your softer skills - yourconfidence to challenge and askthe right questions
• There isvery littlehierarchy here and if you were to join us you would be expected to have a voice and the confidence to use it.

Some of our benefits

• Flexible hybrid working model
• Inclusive culture and environment check out our Glassdoor reviews

• 250 flexible benefits allowance to suit your needs
• 27 days holiday bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on

• Matched pension up to 6%
• More benefits can be foundon our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly and if successful in securing this role you will be required to undertake a credit CIFAS Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken including any unspent criminal convictions.

What happens next

Our talent acquisition team will be in touch if youre successful so keep an eye on your emails! Well arrange a short call to learn more about you as well as answer any questions you have. If it feels like were a good match well share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two-stage interview process for this position:

1st stage- An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If youd like to know more about our interviews you can find out here.

Diversity inclusion and equal opportunities

Werebuilding a culture of everyday inclusion and welcome applications from anyone who believes they can do the job. We dont discriminate based on age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply interview or perform a role let us know via Well be happy to support you.

Were proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.

Required Experience:

IC