IT Manager
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Job Summary
EOE/AA/Disabled/Veterans
Waldorf Astoria London - Admiralty Arch is seeking a IT Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke onceinalifetime experiences in the worlds most soughtafter destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members
A World of Rewards
- Complimentary nourishing meals provided while on duty
- Exceptional development programmes designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days holiday including bank holidays rising to 33 days with length of service
What will I be doing
We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience consistently upholding the world class service standards recognised by Forbes.
As an IT Manager you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled in a timely manner within budget and in accordance with IT operating standards while ensuring compliance with Hilton IT standards security requirements and data protection obligations. Specifically you will perform the following tasks to the highest standards:
Ensure consistently strong operational support for all internal hotel IT systems and users minimizing system outages
Supervise the IT Department on a daily basis and act as the primary point of accountability for hotel IT
Maintain strong technical knowledge and apply it to deliver full system benefits across the hotel
Understand and actively enforce legal regulatory and Hilton requirements relating to IT governance cyber security and data protection
Handle IT incidents problems and changes efficiently and in line with approved Hilton processes
Identify current and future system needs and provide business-aligned solutions managing implementation of local and centrally driven IT projects
Build strong internal working relationships with all hotel departments and key stakeholders
Own the hotel cyber security posture including endpoint security vulnerability management and vendor access controls
Ensure all IT incidents and support activities are logged and managed through approved Hilton systems
Manage third-party vendors and service providers ensuring compliance with Hilton technology and security standards
Plan and manage IT budgets assets and licensing within agreed financial and audit controls
What are we looking for
IT Managers serving Hilton brands are always working on behalf of our Guests and alongside other Team Members. To be successful in this role you should demonstrate the attitude behaviors skills and values outlined below:
Previous IT management experience preferably within hospitality leisure or service-focused environments
Strong experience with Microsoft operating systems and enterprise environments including Windows Server Active Directory and endpoint management
Strong understanding of IT infrastructure and security principles including networks servers firewalls vulnerability management and business-critical applications
Experience supporting hospitality systems such as PMS POS PBX keycard and related platforms is highly desirable
Excellent organisational communication and interpersonal skills
Ability to plan ahead manage risk and develop contingency plans where required
Demonstrated judgement collaboration customer focus and accountability with consistent demonstration of Hilton values
It is advantageous in this position if you demonstrate the following capabilities and advantages:
Ability to work effectively as part of a wider hotel and corporate team
Strong attention to detail and a structured approach to work
Positive proactive attitude in a fast-paced operational environment
Willingness to develop both yourself and other team members
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
