Colleague Experience (Employee Experience) Analyst

American Express

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.

As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills conquer new challenges or even take time to spend with their family or community. And when theyre ready to take on a new career path were right there with them giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role

Reporting to the Vice President International Colleague Strategic Partner (Intl CSP) UK Italy Germany Austria & Switzerland this role supports a broad range of activities for the UK market as well as ad-hoc cross-market projects as required.

Responsibilities:

Provide project support for core CEG initiatives including providing high impact solutions to business challenges using insights data and analysis and delivering clear presentations to influence outcomes
Support the design of products processes and tools informed by colleague data and -create with business leaders and CEG colleagues to ensure the solutions meet business needs. Examples of this include being responsible for the preparation of Legal Entity board meeting materials
Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected and meeting business needs
Support the effective and efficient management of CEG initiatives within Europe. This may include managing cross-market projects coordinating the teams responses to global requests supporting cross-CEG events in-market or creating impactful presentations to support strategy discussions

Minimum Qualifications

Demonstrated Project Management experience: ability to provide support and coordinate CEG and the business across various projects and timelines
Ideation: support the development of ideas that drive meaningful colleague experiences and competitive advantage
Business acumen: understand our UK business strategy plans and the impact of internal and external factors
Ability and willingness to learn in a fast-paced environment with quality and speed
High level of integrity required for handling confidential and sensitive information

Preferred Qualifications

Knowledge and experience of CEG disciplines including Talent Colleague Networks Leadership & Learning OR experience with Communications filming & video editing
Data and Insights: Demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights make decisions create solutions and drive continuous improvement
Strong PC and Microsoft office skills including but not limited to Excel Outlook and Power Point

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience: