Strategic Customer Success Consultant (fmd)

Make a Real Difference
At Prewave we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient transparent and sustainable. By doing this we help companies to ensure fair working conditions eliminate child labour reduce waste and promote sustainable practices across global supply chains.

TrustedbyGlobalIndustryLeaders
Prewave proudly partners with industry leaders such as BMW Kärcher Hilti PwC and Porsche. Our supply chainsuperintelligencehelps navigate complex supply chain challenges ensuring operational integrity and enhancing market leadership.

Were now looking foraStrategic Customer Success Consultant to join us on this exciting journey!

• Beatrustedpartner to our strategic customers building strong long-term relationships.
• StayclosetotheirgoalscheckinginregularlyandofferingguidancetohelpthemsucceedwithPrewave.
• Runengagingactivities like market trend updates workshops and customer roundtables.
• Gatherandsharefeedbackspottingpatternsandsharingideasforproductimprovements.
• TrainandsupportusershelpingthemgetthemostoutofPrewavewithbestpracticesandtailoredadvice.
• Presentourproductsvalueidentifyingopportunitiestogrowaccountsandaddvalue.
• Bethevoiceofthecustomersharinginsightswithourproductteamtoshapefuturedevelopment.
• Jugglemultipleprojectskeepingtimelinesontrackandcommunicationclear.
• Keepcustomerdatacleanandorganized ensuring a seamless experience across tools and platforms.

• 8-14yearsofexperienceinacustomer-facingrole(consultingcustomersuccess)
• Previousexperiencewithleadingcomplexprojectsforstrategiccustomers
• Excellentorganizationalandprojectmanagementskills-managingmultiplecustomeraccountsandprojectssimultaneously
• Tech-savvinessandabilitytoworkwithvarioustechnologiesandonlineplatforms
• Familiarityorwillingnesstoworkinahigh-pacedstart-upenvironment
• ValidworkpermitforAustria
• Fluent English skills; any additional language is a plus

• Previousexperienceintechnicalindustry/environment
• Previousexperienceorexposuretosupplychainenvironment
• Previous experience in procurement industry/environment

• An extensive compensation package
  We are offering an attractive compensation package that consists of a base salary and a performance-based bonus. The minimumOTE (on-target-earning) which is the projected salary (base bonus) for this role is EUR 52.000 gross a year. The actual compensation package is based on your qualifications and experience.
• Inclusive and Supportive Work Environment:Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds identities and experiences are valued. Your voice is important here.
• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

• Celebrate Your Birthday:Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings Ping-pong tournaments company dinners seasonal celebrations and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports support your mental well-being with guidance from our workplace psychologist and benefit from health initiatives such as shiatsu sessions vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether its Windows MacOS or Linux well let you choose your preferred operating system.