Unified Communication Engineer
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Job Summary
Job Description
Job Description
The Information Systems Engineer is responsible for designing implementing administering and supporting Microsoft Modern Work and AI-powered collaboration services. This role focuses on administering Microsoft 365 including SharePoint Online Teams OneDrive Power Platform Copilot and agent-based solutions to improve productivity governance and secure adoption of AI capabilities across the enterprise. The Global UCC team also supports a variety of other non-Microsoft collaboration services including Jira and Confluence Cloud.
Primary Responsibilities
- Design implement manage administer and support Microsoft Modern Work technologies across Microsoft 365.
- Administer and operationalize Microsoft 365 Copilot ensuring secure compliant and value-driven adoption.
- Manage Copilot configuration access and governance using the Copilot Control System (policies reporting controls and lifecycle management).
- Design deploy manage and govern AI agents using Agent 365 including agent lifecycle permissions usage monitoring and alignment to business use cases.
- Build configure manage and maintain solutions using Copilot Studio including custom copilots plugins connectors and integration with Microsoft 365 and Power Platform services.
- Design implement manage administer and support Jira and Confluence Cloud
- Partner with security compliance legal and governance teams to ensure Copilot and agent solutions align with enterprise risk privacy and data protection requirements.
- Work with the Global UCC team to provide Follow-the-Sun support for collaboration and AI services; serve as Tier 3 escalation support for assigned regions.
- Produce and maintain accurate documentation for end users and internal IT teams including operational runbooks governance models and adoption guidance.
- Define track and report KPIs and metrics related to service health Copilot usage agent effectiveness and user adoption.
- Provide advanced end-user and business-facing support advising on the appropriate use of Copilot agents and collaboration tools based on business needs.
- Participate in a 24x7 Tier 3 on-call rotation for critical collaboration and productivity services including Microsoft 365 (Teams SharePoint Online OneDrive) and related platforms.
- Research evaluate and recommend new Microsoft Modern Work Copilot and AI capabilities.
- Partner with business units to drive awareness adoption and effective use of standard and enhanced collaboration and AI services.
Requirements Essential
- Experience supporting Microsoft Modern Work technologies within Microsoft 365.
- Hands-on experience administering Microsoft Teams SharePoint Online and the Power Platform.
- Familiarity with Microsoft 365 Admin Centers and related management portals.
- Fundamental knowledge of IT Service Management (ITSM) concepts and practices.
- Strong written and verbal communication skills with both technical and non-technical stakeholders.
- Apply the use of AI for both personal and team productivity
Additional
- Ability to prioritize and deliver multiple initiatives simultaneously.
- Strong customer service mindset with a focus on business outcomes.
- Proven facilitation skills including leading technical discussions and stakeholder meetings.
- Ability to manage projects and collaborate with employees of varying technical skill levels in high-pressure environments.
- Strong analytical and problem-solving skills.
Preferences
- Experience managing Microsoft 365 Copilot including enablement configuration access controls and usage monitoring.
- Experience with Copilot Control System concepts such as governance policy enforcement reporting and risk management.
- Experience managing AI agents using Agent 365 including agent permissions lifecycle management and operational oversight
- Experience with Microsoft Power Platform (Power Apps Power Automate Dataverse).
- Experience integrating Copilot Studio with Power Platform and external systems.
- Experience with Microsoft Azure and Entra ID (identity app registrations permissions).
- Experience with PowerShell for administration and automation.
- Experience building and administering solutions using Copilot Studio.
- Familiarity with Microsoft 365 and Copilot licensing models.
- Experience using and administering Atlassian Jira & Confluence Cloud.
- Familiarity with ServiceNow.
- Experience supporting a broad ecosystem of collaboration and productivity tools.
Mandatory Technical Skills
- Familiarity with the full stack Microsoft Modern Work technologies in Microsoft 365
- Microsoft 365 administration and governance
- PowerShell
- SharePoint Online administration
- Teams administration
Domain Skills
- Enterprise collaboration platforms
- Microsoft 365 Copilot & Agent Architecture
- Power Platform Governance & Administration
- Agent Lifecycle Inventory and Operationalization
- Enterprise UCC & Collaboration Architecture
- Microsoft Teams (voice meetings rooms queues)
- MTR Pro Management Portal
- SBCs managed voice regional telephony
- Governance Communication & Influence
Total Years of Relevant Experience
- 5 - 10 years
Education Preference
Bachelors degree in Computer Science Engineering or a related field required.
Equivalent combinations of education training and relevant experience may be considered.
Required Experience:
IC
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
