Food and Beverage Communications Supervisor

Hersheypark amusement park spans 121-acres and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania Hersheypark is home to more than 70 rides including 15 coasters and 20 kiddie rides as well as a zoo and an entire water park.

The Food & Beverage Communications Supervisor oversees all communication functions within the F&B department at Hersheypark. This role ensures efficient accurate and timely communication across all F&B locations while leading and supporting the Communications Coordinator team. The Supervisor promotes operational excellence workforce efficiency and exceptional internal service throughout Hershey Entertainment & Resorts.

As a Full-Time Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!

Job Functions:

• Supervise daily operations of the F&B Communications Base ensuring consistent and effective communication across all park locations *
• Lead coach and support F&B Communications Coordinators to ensure high performance and adherence to departmental standards *
• Serve as the primary communication liaison for the Food & Beverage department managing high-volume telephone and radio traffic and dispatching personnel as needed *
• Monitor and ensure accurate entry of operational data into electronic databases and workforce management systems *
• Oversee scheduling functions including reviewing and approving open shift requests modifying schedules creating and unassigning shifts and overriding availability settings as operationally necessary *
• Ensure accurate and timely updates to the Hersheypark mobile application regarding Food & Beverage locations and operational changes *
• Oversee departmental training documentation ensuring compliance and organization of records *
• Collaborate with Operations HR IT and other internal stakeholders to maintain strong cross-departmental communication *
• Address escalated communication or staffing concerns and provide timely resolution *
• Maintain safety communication standards ensuring all instructions and emergency messaging are delivered clearly and effectively *
• Assist with workforce planning staffing adjustments and operational reporting *
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older.
• Minimum of 1 year of Food & Beverage Hospitality/Tourism Amusement Park experience.

Knowledge Skills and Abilities:

• Strong leadership and team development skills
• Excellent verbal and written communication skills including radio and microphone communication
• Advanced proficiency in Microsoft Office Suite and Google Workspace
• Strong attention to detail with high-level data entry accuracy
• Ability to manage multiple priorities in a fast-paced high-volume environment
• Strong problem-solving and decision-making skills
• Ability to remain calm alert and professional under pressure
• Ability to maintain confidentiality and exercise sound judgment
• Self-motivated with the ability to work independently while leading a team
• Professional appearance and conduct in compliance with company guidelines
  

Job Demands:

• Walking: occasional (<33%)
• Sitting: constant (>67%)
• Bending: occasional (<33%)
• Reaching Over: occasional (<33%)
• Reaching Forward: occasional (<33%)
• Lifting: occasional (<33%) Weight: 20 lbs
• Pushing: occasional (<33%) Weight: 20 lbs
• Pulling: occasional (<33%) Weight: 20 lbs
• Must be able to work flexible hours including mornings evenings weekends and holidays
• This job is subject to environmental conditions with activities occurring both inside and outside.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.