Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

Position Summary and Purpose
Manages and supervise the staff at the front desk scheduling area. Work with all providers regarding scheduling issues and/or conflicts

Essential Functions:
Under the direct supervision of a Practice Manager this position will provide coordination and administration of front office activities including:
Supervises front desk receptionist and scheduling staff (may oversee referral specialist and/or medical assistants if applicable)
Works with practice leadership and clinical staff to ensure that clinical schedules are maximized for cost productivity while maintaining quality service to patients
Enters physician schedules into EPIC and create templates as needed
Liaison with agencies external to the department for scheduling functions if applicable
Communicates with third party billing agent when issues with authorization require changes to schedules if applicable

Other Functions:
Works with practice manager to facilitate training of new hire and other training initiatives
Complies with HIPAA privacy and security requirements to maintain confidentiality at all time
Maintains compliance with all company policies procedures and standards of conduct
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education Experience Licensure and Certification)
Education:
High School Diploma or GED/Equivalent (required)
Experience:
Four years of medical office experience or two-year associates degree and at least 2 years medical office experience (required)
Three years of supervisory experience (preferred)
Certified Basic Life Support (preferred)

Job Competency:
Knowledge Skills and Abilities critical to this role:
Initiative communicator and problem solver
Service Excellence responsive informs constituents of process pleasant to work with educates and provides timely and accurate information
Proactive - anticipates and plans for problems before they arise
Organized manages time effectively keeps tasks appropriately prioritized
Team ability to work with others serve others help others lead others mentor others take directions from others in the interest of moving process and programs forward to desired outcome
Emotional Intelligence ability to not take issues personally see the big picture in emotionally charged situations and respond in a mature professional and composed manner
Quality is able to perform work in a neat efficient and well-coordinated well-communicated manner with a high degree of accuracy and professionalism

Language Ability:
Communicates effectively in both verbal and written formats

Reasoning Ability:
Critically thinks through complex patient situations process improvements evidence-based practice
Assists others in developing clinical reasoning skills

Computer Skills:
Basic computer skills such as Microsoft Word and Excel experience with electronic medical record EPIC is preferred

Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health