Sr. Customer Service Representative Billing

Clifton, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Department:

Finance

Job Summary

Description

Sr. Customer Service Representative - Billing

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Start date: April 20th

The successful candidate will be able to work the following hours and schedule:

A full-time Monday - Friday work schedule with a daily 9-hour shift including breaks and lunch. You must be able to work between the hours of 8:30 AM and 8:00 PM ET. After training concludes you will be assigned a regular schedule with 9-hour shifts between the hours of 8:30 AM to 8:00 PM ET based on business necessity.
You must be able to fully attend our training program. Successful candidates are expected to attend all trainings during our initial training program for the first 90 days of employment. Training hours are 8:30 AM to 5:00 PM ET.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

Summary: Demonstrates skill and passion to deliver exceptional and consistent customer service of a moderate complexity while utilizing multiple customer communication channels which may include voice mail email chat AI related inquiries etc.

Responsibilities

Duties and Responsibilities:

Supports assigned client group(s) performing moderate complexity health related customer excellence activities.
Typically makes moderate complexity inbound and outbound health related customer calls following set scripts procedures.
Maintains complete customer/patient confidentiality for all health personal and other customer information.
Provides professional respectful customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
Effectively respond to all customer inquiries received by various digital methods including telephone fax email chat regarding reporting of patient results inquiries of tests and services concerns of service failures and other duties needed to provide superior service.

Qualifications

Qualifications:

Required Work Experience:

2 or more years related customer service excellence experience in healthcare-related field.
Experience delivering complex customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:

Consistent exceptional customer service accuracy and quality focus required.
Ability to work any eight-hour shift between Monday-Friday from 8:30 AM - 8:00 PM ET. Specific shift will be assigned after training ends.
After successful completion of training based on business need one of the following shifts will be assigned:
- 8:30 AM - 5:00 PM ET
- 9:30 AM - 6:00 PM ET
- 10:30 AM - 7:00 PM ET
- 11:30 AM - 8:00 PM ET

Knowledge:

Knowledging of billing/finance and eligibility processes practices and concepts

Align to Quest Culture and How We Work:

CUSTOMER FIRST: We serve the needs of our patients and customers first and foremost.
CARE: We show each person they matter.
COLLABORATION: We commit teamwork - inside and outside of Quest.
CONTINUOUS IMPROVEMENT: We challenge ourselves to make each day better than the last.
CURIOUSITY: We ask vital questions in search of richer answers.
FOUNDATIONAL REQUIREMENTS: Good performance & productivity good attendance good conduct good teamwork.
Typically crossed trained in 2 or more moderately complex areas with demonstrated skills in each.

Skills:

Technical:

Prefer good digital skills computer (Outlook & Excel) phone systems chat automation and AI.

Continuous Improvement:

Embrace and thrive in an environment of continuous improvement innovation and leveraging digital.

Required Education:

High school diploma GED (or higher)

Required Experience:

Senior IC

DescriptionSr. Customer Service Representative - BillingSalary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligibl...