Executive Director of Student Financial Services

Summary Description: The Executive Director of Student Financial Services provides strategic leadership and oversight for all aspects of financial aid administration and student accounts ensuring the effective management and integrity of federal state and institutional financial aid programs. The Executive Director supervises financial services staff and fosters a collaborative and student-centered environment throughout the financial aid and billing partnership with institutional leadership and campus colleagues the Executive Director develops and implements financial aid leveraging strategies policies and awarding practices that align with the WPUs enrollment and retention goals. This role works closely with admissions finance athletics and other campus partners to ensure the strategic distribution of institutional aid maintain regulatory compliance and promote excellent customer service while supporting the WPUs mission and commitment to student success.

Essential Functions:

• Provide vision leadership and oversight for Student Financial Services including Financial Aid and Student Accounts by developing and managing strategic policies procedures and compliance practices that leverage the relationship between financial aid athletics and admissions to support institutional enrollment retention goals and exceptional student service.
• Manage direct reports and provide support to management of staff in the Student Financial Services Department including recruitment and selection training staff development evaluation and feedback.
• Serve as the Chief Compliance Officer for Title IV federal aid regulations overseeing the verification of specific federal and/or state criteria authorization of payment process reconciliation with accounting office(s) and R2T4 in compliance with federal and state regulations and WPU policies while utilizing industrys best practices.
• Oversee the administration of all student loan programs including calculations of eligibility origination of applications entrance/exit interviews and serve as liaison to outside agencies and ensure fiscal accountability in fund management disbursement and recovery by coordinating technology and information systems for effective administration of student institutional and outside funds.
• Utilize net tuition revenue models to strategically package financial aid and collaborate with the Finance Office to manage financial performance monitor awards against budget targets and achieve institutional goals for gross revenue discount rate and net tuition revenue.
• Assist in planning and implementing Student Account objectives while collaborating with WPU departments to ensure the timely and accurate processing of student account statements and supporting the management of outstanding balances and payment plans including recommending administrative withdrawals for non-payment.
• Manage the operational budget for the Student Financial Services Department.
• Manage the preparation of materials for the annual audit and serve as departmental contact with the auditors.
• In-depth knowledge of the Department of Education requirements to accurately import download and troubleshoot student aid reports.
• Demonstrate commitment to the WPUs Christian liberal arts mission by upholding the institutions Employment Standards and Lifestyle Agreement while fostering an inclusive and respectful environment that values diversity across national origin ethnicity culture gender and abilities.

Minimum Qualifications:

• Minimum five to seven years of experience in financial aid or student financial services
• Bachelors Degree from an accredited institution or equivalent experience in a higher education environment.
• Demonstrated strategic and organizational agility with strong self-motivation and excellent oral and written communication skills coupled with the ability to collaborate effectively with customers students faculty staff and internal and external stakeholders at all levels of the organization.
• Demonstrated ability to effectively supervise manage and motivate a diverse team with effective leadership and interpersonal skills.
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
• Ability to provide overall direction and analysis for the Financial Aid computer systems and programs; recommend enhancements to existing systems/programs to maximize efficiency and effectiveness.
• Proven ability to interact with individuals regarding financial aid and student account challenges in a proactive and positive manner ensuring that all parties are heard and feel respected in the process and lead a team that provides the same level of customer service.
• Ability to multitask with accuracy and work effectively in a fast-paced environment while managing highly detailed and confidential information and consistently meeting deadlines.

Preferred Qualifications:

• Masters degree preferred
• Bilingual Spanish speaker preferred
• Experience using the Ellucian Colleague administrative system
• Experience in standard non-standard and non-term financial aid delivery formats
• Experience working with adult learners and traditional age learners

Physical Demands Work Environment:
The position is located in a typical office environment. Professional/business attire is required.

Warner Pacific Universitys Mission:Warner Pacific is a Christ-centered urban diverse minority-serving Hispanic-serving liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.

Warner Pacific Universitys Commitment to Diversity:Warner Pacific Universityis an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial ethnic and socio-economic Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve.

Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal artsUniversitydedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. TheUniversitywas founded in 1937 by the Church ofGod (Anderson Indiana). Central to Warner Pacificsidentity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
teaching faculty the expression of artful teaching based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability by temperament preparation and will to support students as they confront the intellectual social physical emotional and spiritual challenges of their lives.
7. A sensitivity to and support for the mission core themes vision values ethos and traditions of the Warner PacificUniversitycommunity.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.

Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.

Warner Pacifics students faculty and staff are expected to foster an environment of mutual respect and accountability to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individuals behavior has direct implications for others and/or the well-being of the University community there may be cause for institutional involvement regardless of where the situation occurs.

Warner Pacific University desires to provide a safe and healthy environment for staff faculty students visitors and guests. Therefore smoking is not permitted on University property in its vehicles or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.

Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race color sex gender national origin citizenship status disability age genetic information status with regard to public assistance veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions including hiring promotions compensation benefits transfers and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal artsUniversity theUniversityexercises its legal right to hire Christian employees to fulfill its mission and purpose.

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1. Application
2. Cover Letter
3. Resume

**NOTE:Alljoboffersarecontingentupon successfullypassingabackgroundcheck andcompletingall requiredpaperwork.