Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1 2025 Prepared has officially joined forces with Axona major milestone for both our teams and the public safety community. United by a shared mission to Protect Life Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together were closing the gap between the first call for help and resolution in the fieldempowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021 weve used cutting-edge AI to help streamline millions of emergency calls across 49 statessupporting over 90 million people and transforming whats possible in crisis Prepared youre not just joining a teamyoure helping shape the future of emergency services and building a safer more connected world.

Your Impact

Emergency communications professionals make thousands of life-critical decisions every day. Yet most 911 centers still evaluate only a small sample of calls through manual quality assurance programs.
Prepared is changing that.

We are building AI systems that allow emergency communications centers to evaluate every call every dispatcher and every shift unlocking powerful insights that improve performance strengthen training and support responder safety.

As a Public Safety QA (Quality Assurance ) Architect you will work directly with emergency communications agencies (PSAPs and ECCs) to design and implement these next-generation quality systems.
This role sits at the intersection of public safety operations AI systems design and operational consulting. You will partner with agencies to translate real-world call handling standards operational policies and workflows into automated QA frameworks powered by AI.

Youll collaborate closely with PSAP leaders dispatch supervisors and QA teams while working alongside Prepareds product and engineering teams to shape how AI systems evaluate emergency communications.
If you enjoy solving complex operational problems designing systems that scale and helping organizations adopt transformative technology this role offers the opportunity to help shape the future of quality assurance in 911.

What Youll Do

Architect AI-Driven QA Systems for Emergency Communications

• Work directly with emergency communications centers to design automated QA frameworks that evaluate call handling radio communications and operational workflows.
• Translate real-world policies call-taking protocols and operational standards into structured evaluation logic scoring models and automation rules.
• Configure and refine system architectures that enable scalable AI-driven quality monitoring across entire agencies.

Partner with Public Safety Leaders

• Serve as a trusted advisor to PSAP directors dispatch supervisors QA teams and operational leaders implementing modern QA programs.
• Help agencies transition from manual call review processes to AI-assisted quality monitoring and performance analytics.
• Guide agencies in building sustainable data-driven quality improvement programs.

Bridge Operations and Product Development

• Act as the connector between frontline users and engineering teams.
• Translate operational feedback and agency needs into product enhancements and system improvements.
• Help shape how AI systems evaluate dispatcher decision-making policy adherence and call handling performance.

Lead Implementation and Adoption

• Guide agencies through the rollout of AI-powered QA systems.
• Develop and deliver training for telecommunicators supervisors and QA staff to ensure confident adoption of new tools.
• Support agencies as they operationalize AI-driven quality programs within their existing workflows.

Drive Performance Insights and Continuous Improvement

• Monitor QA results system usage and operational trends to identify opportunities for improvement.
• Help agencies use performance insights to improve call consistency reduce operational risk and strengthen responder safety.
• Partner with internal teams to continuously refine system performance and evaluation accuracy.

What You Bring

Most successful candidates for this role have direct experience in emergency communications centers and quality assurance programs.

Many members of our team come directly from emergency communications and public safety operations backgrounds including roles such as:

• Telecommunicator or dispatcher
• Dispatch supervisor or operations leader
• QA or training program manager
• CAD or communications center systems administrator

These professionals typically bring:

• Deep familiarity with 911 call handling workflows radio communications and CAD systems
• Experience evaluating calls coaching telecommunicators or running QA programs
• Strong understanding of how operational policies translate into real-world decision making

Alternatively we may also consider candidates who have worked in consulting solutions architecture or operational systems design and have experience translating complex workflows into structured technology systems.

You may come from roles such as:

• Solutions architects or systems implementation specialists
• Operations or management consultants
• Process improvement or workflow automation specialists

And ideally have the following areas of expertise

• Strong systems thinking and structured problem solving
• Experience translating operational workflows into software configurations or automation logic
• Comfort working with both technical teams and operational stakeholders

Nice to Have

While not required the following experience can be helpful:

Experience working with public safety or emergency communications agencies
Experience designing or managing quality assurance programs
Familiarity with speech analytics AI-assisted QA or performance monitoring platforms
Experience implementing SaaS platforms or operational systems

Why This Role Matters

AI is transforming how emergency communications centers understand and improve performance.

Instead of reviewing a small sample of calls each month agencies can now evaluate every interaction across their entire operation.

This shift enables agencies to:

Improve consistency in call handling
Identify training opportunities faster
Reduce operational risk
Support telecommunicators in high-stress environments
Strengthen responder outcomes in the field

As a Public Safety QA (Quality Assurance ) Architect at Prepared your work will directly influence how emergency communications centers across the country adopt these capabilities and build the next generation of quality assurance programs.

Work Location

This role is fully remote within the United States.

Pay Transparency

Axon offers a comprehensive total compensation package which includes base salary a generous annual bonus and company equity.
The starting base pay for this role ranges from $102450 up to 136600 depending on your geographic market. The actual base salary will vary based on several factors including level function training transferable skills work experience business needs and locationoften a combination of these elements.

Our benefits are designed to support you physically financially and emotionallythrough lifes major milestones and in your everyday moments. To learn more about our benefits please visit that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.