Key Responsibilities
. Function as the First point of contact for cases raised by the partners and/or managers via call or HR Service Center.
. Answer phone calls received in English and/or French.
. Appropriately categorize prioritize assign and escalate cases to the correct provider group.
. Assist where possible in resolving HR related queries from partners /managers/non- partners.
. Provide a positive image of CGI through his/her role.
. Deliver GBS H2R services on the assigned agreed processes to CGI partners around the world.
. Participate in all assigned GBS H2R projects and activities ensuring successful performance with GBS H2R Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Ensure that appropriate measures are taken to preserve partner data confidentiality and integrity in accordance with security policies.
. Maintain adherence to all company policies and procedures.
. Attend participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more