Call Centre Manager Outbound Sales
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Job Location:
Randburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Purpose
To lead manage and ensure the effective and efficient operation of the Outbound Sales Call Centre. Implement divisional strategy policies and procedures to achieve set goals (revenue targets) quality and compliance people development and performance management through innovative solutions.
Key Responsibilities
Meet and exceed stipulated financial targets as they pertain to campaign under management.
Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people process financial and stakeholder metrics.
Management of joint business objectives in tandem with Quality Compliance HR Information Technology and Client stakeholders across agreed defined service levels.
Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans.
Meet operational expenditure relative to agreed budgets.
Tactical accountability for the daily management of the Outbound Sales call centre through the effective use of resources.
Capability to oversee and manage the Call Centre resource recruitment and performance management.
Ensure systems and strategies implemented support the Sales targets and required standards.
Competencies
- Good tactical insights into Campaign & Dialer management frameworks to facilitate operational execution
Ability to champion challenge sales operational processes
Good understanding of productivity and capacity
Analytical
Business Acumen ability to make sound decision
Strategic Thinker
Leadership in line with the companys values
Self-Starter
Influencer
Education
Bachelors Degree or equivalent in Business or a related field advantageous
Experience
Minimum 5 10 years experience in Sales environment / Banking/ industry
Minimum 3 5 years experience in Leadership role.
Good commercial understanding / awareness of best practice of outbound sales.
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
Blue Label Telecoms - Home , Blue Label Telecoms core business is the virtual distribution of secure electronic tokens of value (predominantly prepaid airtime at present) and transactional services across its global footprint of touch points.
