Customer Services Operator

Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leaderMaritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success werelooking for a Customer Service Administrator based at our Ipswich to help us to develop our ambitious plans.

Why work for Maritime Transport

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover x3 from day 1 and up to age 66.
• Group personal pension.
• Employee assistance programme.
• Big discounts on MSC cruises for yourself family and friends
• Maritime Weekly Lottery every week one employee will win 1000 Net
• Youll be working for one of the market leaders

Key Responsibilities:

• Communicate effectively with in-house customers to manage requests and resolve issues.
• Liaise with depots through callovers to ensure all work is accurate and consistent across systems.
• Handle customer requests for extra work cancellations and amendments.
• Release imports using Destin 8 and CNS systems and manage bookings for exports.
• Maintain accurate records and ensure data integrity across all systems.
• Managing group email mailboxes in a timely and effective manner

Skills & Experience:

• Experience with TOPS Paris Destin 8 and Excel is advantageous but not essential.
• Strong communication skills both verbal and written.
• Attention to detail and ability to manage multiple tasks efficiently.
• Customer-focused with a proactive approach to problem-solving.

An understanding of the transport industry is essential. Working as part of a successful team youwill possess excellent communication skills and experience of dealing directly with customers.A working knowledge ofIT systemsand Microsoft Excel is essential for the role.

Founded in 2001 by Executive Chairman John Williams Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding 400m.

To date the company employs 3300 people across 40 sites including a network of strategic rail freight terminals with a cutting-edge fleet of 1300 Euro-6 trucks and over 50 container handlers servicing a number of trains daily. Maritime has a proven track record as an intermodal operator developing and delivering low carbon container logistics solutions for first and final miles and pioneering the modal shift of UK domestic distribution from road to rail.

In 2024 the company was acquired by Swiss-based global logistics and supply chain provider MEDLOG S.A. supporting Maritimes growth strategy and strengthening its market position as the UKs leading provider of integrated road and rail freight logistics.