Customer Service Center & Service Contracts Representative
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Customer Service center & Service Contracts representative is responsible for overseeing the customer service center operations and managing service contract processes within the maintenance facility. This role ensures excellent customer support effective team leadership and efficient establishment administration and maintenance of contracts with service providers. The ideal candidate demonstrates strong leadership organizational and communication skills and can balance customer-facing duties with vendor management responsibilities.
Primary Responsibilities:
- Supervise coach and support customer service representatives to deliver outstanding service.
- Handle complex or escalated customer inquiries and complaints.
- Monitor team performance provide feedback and coordinate training initiatives
- Track and report on key customer service metrics.
- Oversee data entry for maintenance employees hours and work completed
- Oversee scheduling shift planning and resource allocation for the customer service team.
- Foster a positive and professional team environment.
- Supervise and support customer service representatives to deliver outstanding service.
- Handle complex or escalated customer inquiries and complaints.
- Collaborate with other departments to resolve customer issues and improve processes.
Basic Qualifications
- TS/SCI w/ Poly Clearance is required prior to start
- High school diploma or equivalent;
- 2 years of experience in customer service and/or contract administration with at least 1 year in a supervisory or lead role.
- Strong organizational communication and problem-solving skills.
- Proficiency with customer service and contract management software.
- Ability to multitask and remain calm under pressure
- Experience in a maintenance facilities or service center environment.
- Experience with SAP
Preferred Qualifications
- Provide backup for procurement services
- Provide entries for SAP numbers PRs Numbers
- Track material orders and deliveries
- Assist with Cafeteria inspection monitoring and representative between customer and café services
- Assist with Café inventory restocking tracking lost and coordinate repairs
- Work with procurement and vendors
- Available for occasional calls to help coordinate venders support outside regular business hours
EC-DAS
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
March 19 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
