Senior Product Operations Dedrone

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Dedrone now part of Axon is the global leader in smart airspace security protecting critical infrastructure military assets and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors radar integrations AI-powered detection and classification software and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

Your Impact

As Senior Product Operations Manager at Dedrone you will ensure that every product new and existing is operationally ready for the field. You will lead the processes that bridge Product and Engineering with Manufacturing Supply Chain Support and Partners making sure that what we build can be reliably produced deployed serviced and sustained. From Operational Readiness Plans for new product introductions to RMA management and field issue resolution you will be the single point of accountability for operational excellence across Dedrones hardware software and third-party product portfolio. This is a critical role for a business that has been growing many multiples year over year since 2023 while owning a deep and complex product stack.

What Youll Do

Location: This role is based out of one of our Sterling VA office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays with the flexibility to work remotely on Mondays unless there is an approved workplace accommodation. We believe that connection fuels innovation and our in-office culture is designed to foster meaningful teamwork mentorship and shared success.
Reports to: VP of Product
Direct Reports: N/A

• Operational Readiness: Lead Operational Readiness Plans (ORPs) and Customer Operations Plans (COPs) for all new product introductions and major releases. Ensure cross-functional alignment on launch readiness across Manufacturing Supply Chain Support Field Services and Partners before products reach customers.
• New Product Introduction (NPI) Coordination: Serve as the Product organizations operational lead for NPIs coordinating timelines dependencies and handoffs between Engineering Manufacturing Supply Chain QA and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues RMAs and sustaining engineering requests. Coordinate between Customer Support Engineering and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrones third-party hardware programs including Starlink connectivity integrated radars cameras and mitigators. Coordinate with 3P vendors on supply certification and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data field feedback and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes templates and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs COPs NPIs and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management Hardware Engineering Software Engineering Manufacturing Supply Chain QA Customer Support Field Services and Partners to ensure seamless product delivery and operational excellence.

What You Bring

• Bachelors degree in engineering operations supply chain business or related field.
• 5 years of experience in product operations technical program management NPI management or a similar role in a hardwaresoftware technology company.
• Strong experience with new product introduction processes operational readiness and launch coordination.
• Demonstrated ability to coordinate across engineering manufacturing supply chain and support organizations.
• Experience managing RMA processes field issue resolution and sustaining engineering workflows.
• Strong project management skills with the ability to track complex multi-workstream programs.
• Excellent cross-functional communication and stakeholder management skills.

Nice to Have

• Experience in the defense aerospace public safety or security technology industry.
• Familiarity with hardware product development processes (DFM prototyping testing certification).
• Experience managing third-party hardware vendor relationships and integration programs.
• Experience with Jira Arena or similar product lifecycle management tools.
• Experience working in a high-growth environment with rapidly evolving product lines and frequent new introductions.
• Understanding of government and defense deployment requirements and operational environments.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.