Racing Sales Office Manager North

Doncaster - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Racing Sales Office Manager - North

We are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team!

About us

Arena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing greyhound racing golf courses hotels and short leisure entertainment media production and global distribution are at the heart of what we do making it an exciting and diverse place to work!

Our success is a team effort which is why we offer great opportunities for growth development and career progression. After all its our employees that enable us to offer first class service and create an electric atmosphere all within an industry we love.

What is ARCWe embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport

Work Perks of being a Racing Sales Office Manager...

Annual passes to attend any of our 21 venues
Discounted food & ARC days out
Cycle to work scheme
Holiday allowance increasing with length of service up to 28 days
Company life assurance scheme
Discretionary group annual bonus schemes to reward your hard work
Support with study through our study assistance schemes

And so much more

About the role:

Based at the Northern Sales Hub in Doncaster this role supports sales activity across seven racecourses and five greyhound tracks.

The Racing Sales Office Manageris responsible forthe effective day-to-day management of the Racing Sales Officepredominantly leadingon sales administration processes ensuring systems data and reporting areaccurateand wellmaintainedfor 12 venues. Working closely with the Racing Sales Manager North the role coordinates team activity to ensure outbound calls enquiries bookings and client accounts are managed efficiently consistently and in line with group standards. By driving disciplined processes and system integrity the role supports effective sales activity and maximises revenue delivery

Responsibilities of a Racing Sales Office Manager:

Please refer to the full job description for further detail.

1. Sales Administration Leadership

Exercise leadership responsibility for the Sales Administrator Annual Membership Coordinator and Sales Revenue Controller
Prioritise and coordinate workload staffing rotas casual support team management remuneration submissions and employee expenses
Set targets and expectations monitor progress proactively address performance and act as a role model promoting professionalism accuracy and accountability

2. Systems Processes & Compliance

Overall ownership and management of the CRM system (EMS) ensuring data accuracy compliance and effective use
Manage online sales platforms including racecourse and greyhound websites and Seat Unique
Oversee integration training SOPs and contract management ensuring accuracy timely execution and GDPR compliance

3. Commercial Support & Revenue Focus

Support Sales Executives with outbound sales activity and revenue maximisation across all streams (including EVH and sponsorship) through upselling and cross-selling
Manage the annual membership budget develop initiatives to drive sales growth and apply sales incentives

4. Team Coordination & Sales Activity

Drive team activity including calls enquiries and follow up ensuring adherence to customer journey targets and alignment with sales objectives
Promote a productive collaborative environment encouraging high performance and accountability

5. Collaboration & Standards

Work closely with the Racing Sales Manager North to deliver objectives
Attend and support meetings communicate actions and deputise as required including overseeing the EVH Hub
Ensure exceptional service standards across the sales office

The person we are looking for as a Racing Sales Office Manager has..

Experience working across multivenue or multisite operations (e.g. racecourses events leisure hospitality).
Prior involvement in membership management and budgetholding responsibilities.
Experience attending or supporting senior-level meetings (Sales & Marketing) or contributing to strategic discussions.
Familiarity with eventrelated revenue streams (e.g. EVH sponsorship).
Ability to develop and maintain SOPs and operational processes.
Ability to thrive in fastpaced environments with high activity levels (calls enquiries followups).
Confidence in supporting sales teams to meet targets and objectives

We are on a thrilling journey. So to join us at our next destination be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC we believe that a diverse equitable and inclusive workplace makes us a more relevant more competitive and more resilient company. We welcome people from all backgrounds ethnicities cultures and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender sexual orientation marital or civil partner status pregnancy or maternity gender reassignment race colour nationality ethnic or national origin religion or belief disability or age. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

If you have a disability that requires reasonable adjustments please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent top-down effort to be role models on what diversity inclusion and belonging means in society.

Closing Date

Required Experience:

Racing Sales Office Manager - NorthWe are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team!About usArena Racing Company does so much more than lead the UKs largest horse racing group. We have 21 racing venues showcasing horse racing greyhound racing golf course...