Maitre d'

Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors premium ingredients handcrafted cocktails and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics crafted with a commitment to sustainable and organic sourcing that enhances every dish.

With locations in Scottsdale Houston Las Vegas and Miami coming soon Toca Madera continues to define indulgent sensory-driven dining with impeccable flavor and vibrant energy.

Department:Front of House

Employment Type:Part-TimeNon-Exempt

ReportsTo:General Manager

Job Summary

TheMaitred reports to the General Manager and plays akeyleadership role in delivering aconsistent high-qualityfront-of-house experience. As the primary steward of guest flow and first impressions theMaitred oversees the host team manages reservations and ensuresclear and effectivecoordination between guests service teams and management. This roleis responsible foraddressing guest concerns in real time supporting dining room operations andmaintainingestablishedstandards of hospitality and service throughout every shift.

Key Responsibilities

• Maintain a clean safe and organized working environment in compliance with health and safety standards

• Proactivelyanticipatethe needs of guests and team members to support smooth serviceflow.

• Maintain strong knowledge of food and beverage offerings to guide guests with informed recommendations

• Execute service with consistency and precision by following established steps of service

• Ensure host stations and front-of-house areas are properly stocked and prepared for service

Host Team Leadership

• Onboard train schedule andsupportmembers of the host team

• Provide ongoing coaching and supervision to ensure consistentservice standards.

• Monitor host performance to ensure alignment withcompany standards.S

In-Venue Guest Experience

• Oversee the entire guest experience prior to seating ensuring a welcoming and organized arrival process

• Ensure warm professional greetings at the door clear communicationregardingseating and wait times and smooth escorting of guests to tables

• Conduct pre-shift meetings with the host team to review reservations VIPs special occasions and service strategy

• Coordinate with the management team to proactively address seating challenges and guest flow throughout service

• Ensure management and culinary leadership are informed of VIP guests and special celebrations

Reservations &SevenRoomsManagement

• Audit reservations prior to service to confirmaccurateplotting and communication of key guest details

• MonitorSevenRoomsthroughout service to assess pacingoptimizeseating opportunities and manage demand

• Prepare weekly reservation reports outlining trends insights and opportunities for improvement

Events & BEO Coordination

• Serve as the primary point of contact for all booked BEOs and events ensuring guest needs are met

• Maintain consistent communication with the Events Managerregardingupcoming events

• Ensure management and culinary teams are fully prepared for all scheduled BEOs andspecial events

Qualifications

• Strong multitasking skills with a diligent detail-oriented work ethic

• Maintain a clean polished and professional appearance

• Proven ability toanticipateguest needs and manage dining room flow

• Minimum of two (2) years of experience in a full-service fine-dining environment

• Previoussupervisory or leadership experience preferred

• Strong knowledge of cocktails spirits and wine

• Availability to work nights weekends and holidays

• Ability to stand for the duration of shifts andlift upto35 pounds

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin disability veteran status or any other characteristic protected by applicable law.

If you requirea reasonableaccommodation to complete the application or interview process please contact Human Resourcesat . We are committed to providing reasonable accommodationsin accordance withapplicable law.