Office Management Staff Officer – Skill Level 3

Office Management / Staff Officer Skill Level 3 (HDN NGA-W) (Position Contingent Upon Award)

Job Status:Full Time (40 hrs.)

FLSA Status:Exempt

Reports To:Sr. Technical Director MAP

Grade/Level:3

Amount of Travel Required:<20%

Work Schedule:Monday Friday (core hours 9am-3pm)

Positions Supervised:None

Work Location:Springfield VA

Citizenship Status:U.S. Citizen

Clearance:TS/SCI w/Poly

About the Organization

Global Skills X-Change (GSX) a veteran-owned small business is a leading authority in delivering professional development and workforce management services and solutions to equip organizations with the tools and capabilities to adapt to rapid change. With a special expertise in designing maintaining and managing professional credentialing programs nobody is better positioned to help employers deliver skilling reskilling and upskilling solutions in an evolving workplace. Our culture is one of innovation rooted in diversity equity and inclusion. Our team of Ph.D.- and Masters-level researchers Industrial/Organizational (I/O) psychologists MBAs and talent development professionals tackle todays most complex human capital and learning and development problems with rigor and creativity - while maintaining some of the highest client satisfaction and reputation scores in the industry. Your work at GSX will provide a lasting impact as you ensure organizations are equipped to excel in the face of change.

Summary

The Office Management / Staff Officer (Skill Level 3) provides administrative and operational support to the Human Development National (HDN) office at NGA-West. This role serves as the focal point for foreign language testing coordination and supports program administration task management and communications activities related to language testing training programs and organizational initiatives. The Staff Officer collaborates with NGA leadership directorates and external partners to ensure efficient execution of foreign language testing programs administrative processes and internal communications.

Job Description

• Serve as the focal point for foreign language and related testing activities.
• Administer and proctor language proficiency testing (DLPT OPI and other DoD-approved tests).
• Ensure proper safeguarding of data and maintain accountability of language lab and testing room equipment.
• Maintain and update PeopleSoft records for all individuals completing language testing.
• Administer DLPT testing for federal civilian employees military personnel and contractors.
• Coordinate scheduling of Oral Proficiency Interviews (OPIs) with the Defense Language Institute as applicable.
• Process Personnel Action Requests (PARs) for individuals eligible for foreign language proficiency pay.
• Coordinate and collaborate with NGA Directorates and Offices to ensure foreign language testing program requirements are met.
• Support administrative processes including:
• Submission of PARs following test results
• Updating PeopleSoft records
• Maintaining schedules and tracking suspense items
• Documenting delays and updating timelines
• Support communications and outreach efforts including:
• Updating training announcements on internal websites
• Participating in NGA-sponsored events (e.g. conferences orientations briefings)
• Provide backup support for course facilitation including escorting instructors and distributing materials.
• Maintain and update HDN web content training links and program resources.
• Support the Roundtable Culture and Language Exchange Program (RCLEP) including maintaining Wikis blogs and collaboration sites.
• Serve as HDN point of contact for NAVIGATE NGA New Employee Orientation and coordinate program representation.
• Maintain HDN English enhancement program webpage.
• Support NGA Human Geography initiatives as needed.
• Collaborate with NGA DoD and Intelligence Community partners on taskers data calls metrics strategic planning business process improvements and CONOPS development.

Requirements

• Minimum 6 months of demonstrated experience using the Defense Travel System (DTS).
• Minimum 12 months of demonstrated experience tracking and managing formal taskers or action items.
• Minimum 6 months of demonstrated experience using SharePoint.

Skills & Abilities

• Strong organizational and administrative coordination skills.
• Ability to manage schedules taskers and program documentation.
• Strong attention to detail and ability to maintain accurate records.
• Ability to collaborate across multiple teams and stakeholders.
• Strong communication skills to support coordination and program execution.

Education: Bachelors degree in communications Public Relations or a related discipline with demonstrated experience in communications strategy messaging development and digital publishing tools.

Computer Skills

• Strong organizational and administrative coordination skills.
• Ability to manage schedules taskers and program documentation.
• Strong attention to detail and ability to maintain accurate records.

Other Requirements

• Must be a U.S. Citizen
• Ability to occasionally travel
• Ability to obtain and maintain required security clearance

Required Experience:

Staff IC