Production Support-Java Based Apps
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Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Infosys CMTADM Analyst Production Support Romania
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development knowledge management and business process management we help our clients find the right problems to solve and to solve these effectively. Our team of 240000 innovators across the globe is differentiated by the imagination knowledge and experience across industries and technologies that we bring to every project we undertake.
Wanted: Global Innovators to Help Us Build Tomorrows Enterprise
In the role of Analyst (Production Support) you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR.
Location for this position isRomania.
Qualifications
Basic:
Preferred
Responsibilities.
About Us
Infosys is a global leader in consulting technology and outsourcing solutions. We enable clients in more than 30 countries to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development knowledge management and business process management we help our clients find the right problems to solve and to solve these effectively. Our team of 240000 innovators across the globe is differentiated by the imagination knowledge and experience across industries and technologies that we bring to every project we undertake.
Wanted: Global Innovators to Help Us Build Tomorrows Enterprise
In the role of Analyst (Production Support) you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR.
Location for this position isRomania.
Qualifications
Basic:
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Extensive application support and maintenance experience (tier 2 and tier 3)
- Incident management & problem management
- Change management and production deployments
- Batch job management & production
- Dashboarding automation and simplification
- Application transition and steady state support
- SLA & KPI management
- SOX Compliance activities
Preferred
- Experience in telecommunication domain.
- Technical expertise
- App support: Java UI & Mobile apps Monitoring Tracing Alerting MySQL Cloud L2/L3 support ITIL processes and ITSM tools (ServiceNow or equivalent) Handling 24x7 operations critical incidents
Responsibilities.
- Interfacing with technical and business stakeholders internal and external (Managers / Application owners Support Analysts Infrastructure Team Developers and technology specialists)
- Managing and maintaining production environment
- Change management and application deployments
- Restore a normal service operation as quickly as possible and to minimize the impact on business operations thus ensuring that the best possible levels of service quality and availability are maintained.
- Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.
- Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.
- Preparing internal reports on Major incidents and leading their review with Executive Management.
- SLA & KPI reporting
- Onsite Offshore coordination
- Flexibility to work in 24 X 7 environment
About Us
Infosys is a global leader in consulting technology and outsourcing solutions. We enable clients in more than 30 countries to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence
All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
