Team Leader, Operations

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:

Team Leader Operations

Job Description

WereConcentrix.The global technology and services leader that powers the worlds best brands today and into the future.Weresolution-focused tech-poweredintelligence-fueled. With unique data and insights deep industryexpertise and advanced technology solutionswerethe intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with. Weshapenew game-changing careers in over 70 countries attracting the best talent. Join usand be part of this journey towards greater opportunities and brighter futures.

Wereproud to be recognized with awards such as Worlds Best Workplaces Best Companies for Career Growth and Best Company Culture year after year.

Join us as aTeam Leader inCape Town(on-site)and be part of this journey towards greater opportunities and brighter futures.

Career growth and personal development

Wellgive you all the trainingcutting-edgetechnologies and the continuing supportyoullneed to succeed. At Concentrixtheresa real career and personal growth fact about 80% of our managers and leaders have been promoted from within!Thatswhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryouvealways envisioned.

What you will do in this role

As a Team Leader you will:

Provide daily supervisionto agroup of customer engagementadvisors.

Overseeing the daily operations of the customer service teamcommitted to ensuringgame-changersare fulfilling their roles effectively

Effectively provide regular performance coachingsessions teammeetingsand team engagement activities.

Utilise team strengths and mentorgame-changersto achieveKey Performance Indicator (KPIs).

Ensuregame-changercomplianceofConcentrix internal policies and procedures.

Provide subject matterexpertisein handling escalated customer calls as needed.

Champion better brand experiences for our customers and clients.

Your qualifications

Concentrix is a great match if you:

Completed the Aspire to Be program

Evidence ofMatric/Grade 12completion

Previousexperienceas aTeam Leaderorwithin a supervisory roleisadvantageous

Havestrong communicationskills both written and verbal

Work well under pressure

Are confident mentoringcoachingand providing development togame-changers

Are a highly motivated individual who strives to achieve performance expectations

Willingness to work a flexible schedule including weekends.

If you feel youdontcheck every box we still encourage you to apply.Welldo our best to match you with the right job whetheritsthis or another role.

Whatsin it for you

In this role we offer benefits that help you support your unique lifestyle:

Full-time indefinite contracts

Competitive salary and performance bonus

Full paid training on the company and the projectyoullbe working on

Career development programs & specialized courses

Power the best version of you!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440kgame-changersaround the globe call Concentrix their employer of choice.

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to racecolour religion gender national origin age sexual orientation gender identity or expression protected veteran status disabilitystatusor any other legally protected characteristic.

Location:

ZAF Cape Town - 19 Hertzog Blvd Cape Town 8000

Language Requirements:

Time Type:

Full time

Job Title:Team Leader OperationsJob DescriptionWereConcentrix.The global technology and services leader that powers the worlds best brands today and into the future.Weresolution-focused tech-poweredintelligence-fueled. With unique data and insights deep industryexpertise and advanced technology solu...