Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv Sauce wants restaurants to fulfill their highest potential this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience along with seasoned tech sales marketing product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners.
You will provide support throughout their entire life cycle from onboarding to adoption to retention.
This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.
The Sauce CS team is the heartbeat of our customers. We are a diverse global team working to help our customers meet their business goals through creative problem-solving data and deep product knowledge. Were empathetic relationship builders curious minds doers thinkers strategizers and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers.
This role is remote and reports to the Director of Customer Success.
What Youll Do
- Own the book
- Manage a growing set of SMB restaurant accountstrack usage adoption health scores forecast renewals and hit quarterly NRR targets.
- Identify expansion upsell cross-sell and referral opportunities; partner with Sales to close them.
- Drive adoption & ROI Train operators on Sauces platform and best practices translating dollars saved and orders gained into clear next steps.
- Run data-driven business reviews (QBRs) and health checks to surface wins and unblock growth.
- Advocate for the customer Gather feedback diagnose root causes and route insights to Product & Ops for continuous improvement.
- Serve as an escalation point for time-sensitive issues coordinating with Support until resolution.
- Work as one team Partner closely with Onboarding to deliver smooth go-lives.
- Share playbooks metrics and voice-of-customer trends with Marketing Sales and Leadership.
What Sets You Up For Success
- 3 years managing restaurant or hospitality accounts (SaaS or in-house ops).
- Deep understanding of off-premise ordering delivery logistics and restaurant unit economics.
- Comfortable in Salesforce/HubSpot (or similar) and fluent in Excel/Sheets for KPI tracking.
- Data-driven organized and proactiveyou solve problems before the ticket is opened.
- Clear communicator and active listener who can coach busy operators both in-person and over Zoom.
- Experience collaborating with offshore or distributed teams is a plus.
- Genuine passion for helping local businesses win.
What We Offer
- Strong & Competitive Compensation Package
- Company-Sponsored Insurance Package (Health Dental Vision Mental Health)
- Paid Parental Leave
- Flexible Work Environment
- Responsible Paid Time Off Policy
$75000 - $95000 a year
The compensation range listed represents on-target earnings (OTE) which includes base salary plus variable compensation. Base salary will be a portion of this total.
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race color ancestry religion sex (including pregnancy and related conditions) national origin sexual orientation age marital status disability (physical or mental) gender identity gender expression genetic information veteran status citizenship immigration status or any other classification category or characteristic protected by applicable federal state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Sauce is a commission-free delivery & pickup platform for restaurants with first party, direct online ordering. Sauce grows online sales, while managing and fully supporting the ordering and delivery process. Sauce is the best delivery service for restaurants in United States.
