Clinic Support Supervisor
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Department Overview
The Back Office Supervisor at Internal Medicine at Marquam Hill provides leadership expert guidance and oversight forBack Office Staffconsistent with operational requirements and customer service philosophy of OHSU and the Department of Family Medicine. Provides input and guidance for process improvement and customer satisfaction. Overall responsible for directing and coordinating the daily functions and duties of the back office patient/clinician flow compliance with regulatory requirements ensuring education and training is up to date HR management scheduling (daily weekly and monthly) quality projects safety for staff patients and visitors and attending meetings.
Provides back-up support for clinical staff including support for clinical support staff and providers.
TheSupervisor Clinic Supportis on Call 24/7 for potential clinic and safety issues needing prompt attention. The Clinic is open7:30AM8PM M-F
Function/Duties of Position
- Personnel Management: Supervisesback-office staff andprovidesdaily guidanceinproblem solving.
- Assigns and approves MA CSA RadTechand Care Coordinator work.
- Serves as back up for allback-officestaff and functions.
- Works in concert with Practice Manager to recruit train and coach employees develop work plans andfacilitateprogressive discipline up to and including dismissal.
- Responds to grievances.
- Creates/updates job descriptionsas needed.
- Completes employee evaluations (probationary and annual) along with supportofstaffgoal settingboth short and long-term.
- Responsibility forthe monthlyweeklyand daily staffing schedulestaking into accountprovider variance employeevacationand sick time.
- Responsible for entering schedules into Kronos monitoring staff for ontimearrival illcallsand occurrences.
- Provides ongoing feedback to staff.
- Encourages a cohesive teamapproach today-to-day operations.
- Leadsbyexample.
- Monitors clinical operations: Manages clinician schedulessupport for specialty clinicspatient flowwaittimes quality standard of care and standard work
- Customer Service:Provides high quality customer service to both external customers and internal customers to meet or exceed service standards. Serves as a role model for all clinical employees. Communicates with patients/families or other health care team members ina timely cost efficient and courteous mannerandassistswith patient complaint/issue resolution.
- Staff/ClinicEducation:Assists in providing education and information to and distributes policies and procedures for clinic available for all staff membersand promotes staff development.
- EMR:Maintainsand reports on EMR flow quality and stats to ensure patient satisfaction and prompt care with My Chart and charting in EPIC
- Compliance:Responsible for lab processes and POC testingmonitoringand training. Responsible for DNV successful completion of competencies & ensures all staff are up to date withrequired training.
- Meetings/collaboration: Attendsparticipatesand leads meetings including but not limitedto:backoffice back/front office meeting all team quality improvementACMGlabor management and others as directed by the Practice Manager. Collaborates with the Practice Manager and other members of the leadership team
Required Qualifications
- High School Diploma &AA or equivalent education/experience
- 2yrsof clinical experience withpreviouslead/supervisory experience
- Experience with Electronic Medical Records scheduling Microsoft Office Suite HR - hiring training discipline termination budget management exceptional customer service skills multi-line phone system and knowledge of medical insurance and medical terminology.
Preferred Qualifications
- Bachelors Degree in relatedfield.
- 2 years of supervisory / management experience
- Medical Assistant Certificationor LPN
Additional Details
- Available to work Monday-Friday on flexible schedules. Clinic open 7:30-5:00. Exposure to ill patients.
- Walking through clinics working for extended periods at computer station.
Why apply to OHSU
In addition to caring for patients we lead groundbreaking research. We also train the next generation of health care professionals. As Portlands largest employer we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
All are welcome.
OHSU welcomes people of all ages ethnicities genders national origins religions and sexual orientations. We are striving to build an anti-racist multicultural institution and encourage people with diverse backgrounds to apply.
To request reasonable accommodation contact
Required Experience:
Manager
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
