HR Consultant

Job Purpose

The Human Resources Consultant is responsible for aligning business objectives with employees and management within designated business units. The role serves as a strategic partner to operations by driving people initiatives improving employee engagement and ensuring effective management of employee relations to support overall organisational performance.

Key Responsibilities

Strategic Business Partnering
Partner with operational leadership to align HR strategies with business goals.
Provide insight and recommendations on workforce planning structure and productivity.
Support the delivery of a high-performance culture.

Employee Relations Management
Manage and advise on disciplinary processes grievances and investigations.
Ensure fair consistent and legally compliant handling of all employee relations matters.
Represent the organisation in internal hearings and external forums where required.

Performance Management
Support the implementation of performance management processes including Performance Enhancement Programmes (PEP).
Coach managers on managing underperformance and recognising high performance.
Ensure consistency and fairness in performance management practices.

Attendance and Absenteeism Management
Monitor attendance trends and identify areas of concern.
Work with operations to implement interventions to reduce absenteeism.
Support managers in managing excessive absenteeism cases.

Talent Management and Development
Identify talent gaps and support succession planning initiatives.
Facilitate employee development and training interventions.
Support leadership development within operational teams.

Recruitment and Onboarding
Support recruitment processes in collaboration with hiring managers.
Ensure effective onboarding and induction of new employees.
Drive initiatives to improve new hire integration and retention.

Employee Engagement and Culture
Drive employee engagement initiatives and workplace culture programmes.
Conduct employee check-ins engagement sessions and feedback initiatives.
Support wellbeing and wellness programmes.

HR Compliance and Governance
Ensure compliance with labour legislation and company policies.
Maintain accurate HR records and documentation.
Mitigate HR-related risks to the organisation.

HR Reporting and Analytics
Analyse HR data (attrition absenteeism ER cases performance trends).
Provide regular HR reports and insights to management.
Use data to drive proactive HR interventions.

Competencies

Microsoft office especially Excel
MS Excel and reporting tools
Strong knowledge of South African Labour legislation:
Labour Relations Act (LRA)
Basic Conditions of Employment Act (BCEA)
Employment Equity Act (EEA)

Strong business and operational understanding
Excellent communication and interpersonal skills
Conflict resolution and problem-solving ability
Analytical and data-driven decision making
Ability to influence and build relationships
High level of integrity and confidentiality

Education

Grade 12
Degree or Diploma in Human Resources Industrial Psychology or related field

Experience

Minimum 3 5years experience in an HR generalist role.
Experience in a contact centre -sales environment is advantageous