Technical Support Analyst, Greater China
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
Manages and is responsible for field support escalation issues quality control and success of allContinent IT Desktop support
CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
- Information Technology-related job experience and hospitality experience.
Experience in hospitality or multisite enterprise environments is a strong advantage.
Key Stakeholders
- Continent & Regional IT team
- Regional team
- Project/Property Owners and their team
- Property Management (Pre-Opening teams Executive Committee and Guidance Team GM DOF & PropertyIT Managers)
- Corporate IT Tier in particular Tier 23 support
- Key Vendors
- Regional / Corporate Business Partners
CORE WORK ACTIVITIES
Managing Projects and Priorities
- Tier-1 Support on technical infrastructure implemented at the Company Managed Office and Hotels including but not limited to: Email Desktops Laptops and Servers LAN infrastructure OS Software Business Application Systems High Speed Internet and Guest Facing technologies.
- Escalate to Corporate helpdesk and/ or vendor helpdesk as needed.
Managing Key Stakeholders Expectation
- Ensuring problems logged on the support website are correctly reported routed escalated tracked and resolved as soon as possible.
- Keeping the business clients informed of the status at appropriate intervals. Take initiative wherever possible.
- Offering technical advice to business clients on technology procurement best practices and providing local customized documentation as needed responding to problems and enhancement requests in a timely manner.
- Providing on-the-spot/ad hoc training document procedures and organizing external vendors to undertake training as applicable.
- Accepting any other duties tasks and responsibilities delegated by the company
Managing Key Process/Documentation
- Updating/maintenance of the region-wide email distribution / Master property list.
- Maintenance of the filing system from aGreater China IT perspective.
- Maintain knowledge database.
Analytical Skills
- Problem Solving
- Computer Skills
- Learning
Interpersonal Skills
- Diversity Relations
Communications
- Electronic Communication
- Applied Reading
- Communication
- Listening
Personal Attributes
- Integrity
- Dependability
- Positive Demeanor
- Safety Orientation
Organization
- Multi-Tasking
- Time Management
Hardware and Software
- Help Desk
- Hardware
Network Administration
- Security
- Network Applications
- Systems Administration/Monitoring
- Client/Server Application
- LAN and WAN Administration
- Server System
- Network Support
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
