Technical Support Analyst, Greater China

Marriott Hotels Resorts

Job Location:

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

Manages and is responsible for field support escalation issues quality control and success of allContinent IT Desktop support

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
Information Technology-related job experience and hospitality experience.
Experience in hospitality or multisite enterprise environments is a strong advantage.
Key Stakeholders
Continent & Regional IT team
Regional team
Project/Property Owners and their team
Property Management (Pre-Opening teams Executive Committee and Guidance Team GM DOF & PropertyIT Managers)
Corporate IT Tier in particular Tier 23 support
Key Vendors
Regional / Corporate Business Partners

CORE WORK ACTIVITIES

Managing Projects and Priorities

Tier-1 Support on technical infrastructure implemented at the Company Managed Office and Hotels including but not limited to: Email Desktops Laptops and Servers LAN infrastructure OS Software Business Application Systems High Speed Internet and Guest Facing technologies.
Escalate to Corporate helpdesk and/ or vendor helpdesk as needed.

Managing Key Stakeholders Expectation

Ensuring problems logged on the support website are correctly reported routed escalated tracked and resolved as soon as possible.
Keeping the business clients informed of the status at appropriate intervals. Take initiative wherever possible.
Offering technical advice to business clients on technology procurement best practices and providing local customized documentation as needed responding to problems and enhancement requests in a timely manner.
Providing on-the-spot/ad hoc training document procedures and organizing external vendors to undertake training as applicable.
Accepting any other duties tasks and responsibilities delegated by the company

Managing Key Process/Documentation

Updating/maintenance of the region-wide email distribution / Master property list.
Maintenance of the filing system from aGreater China IT perspective.
Maintain knowledge database.

CRITICAL COMPETENCIES

Analytical Skills

Problem Solving
Computer Skills
Learning

Interpersonal Skills

Diversity Relations

Communications

Electronic Communication
Applied Reading
Communication
Listening

Personal Attributes

Integrity
Dependability
Positive Demeanor
Safety Orientation

Organization

Multi-Tasking
Time Management

Hardware and Software

Help Desk
Hardware

Network Administration

Security
Network Applications
Systems Administration/Monitoring
Client/Server Application
LAN and WAN Administration
Server System
Network Support

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

DescriptionJOB SUMMARYManages and is responsible for field support escalation issues quality control and success of allContinent IT Desktop supportCANDIDATE PROFILEEducation and Experience2-year degree from an accredited college/business/technical school (or the equivalent training/education in resp...