IT Technical Aid

Role: Technical Aid

Location: Los Angeles CA

Background Checks: Yes

Position Description

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
• The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying tracking documenting researching and resolving job issues or problem calls and will follow specific procedures for escalating high priority issues when required; support IT professionals by performing routine systems testing and production work including validating user manuals procedures and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation configuration maintenance and troubleshooting of information technology devices including personal computers video display terminals printers cabling and other hardware.

Skills Required

• The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication speaking and writing; troubleshooting hardware and software issues.

Additional Skills Required

• Oral communication skills. Working with different types of customers. Knowledge Dell laptops Apple iPads Microsoft Suite and Adobe software.

Experience Required

• Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Additional Experience Required

• At least 1 year of experience in the following customer service support; desktop support; diagnosing scanner/printer laptop desktop and tablet/ iPad issues; use and setup of iPhone and MFA and using Microsoft Suite.

Education Required

• A high school diploma or equivalent.

Additional Information

• This position includes traveling to all 14 HFID locations: Baldwin Park West Covina East LA Norwalk South LA Inglewood Culver City Torrance Downtown LA Calabasas Panorama City Burbank Santa Clarita Lancaster. Consultant must have a valid drivers license without restrictions and their own vehicle. Live scan is required by DPH.

Trinus Corporation a leading provider of technology solutions and services with over 25 years of experience is a certified WBE/MBE/SBE/SDB firm accredited by WBENC NMSDC and SBA. Our mission is to shape the future of work by aligning the right mix of people process technology and innovation to efficiently meet our clients business objectives. At Trinus we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit. To learn more about us please visit our website