Diamond Lounge Clerk Steady Extra (Horseshoe LV)
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the addition ensuring every arrival is prepared for from having the room ready and inspected amenity and all corresponding notes and gifts are sent any packages for the guest are delivered to the room prior all messages for guest are accounted for and delivered. VIP representatives assist in booking all dinner show entertainment and any additional requests for our VIPs. Additionally Agents are resources for all guest questions and are empowered to assist VIPs when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guest. Agents are expected to make pre arrival social and post stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials to offering the correct greeting. All Nobu hotel guest are to be personally welcomed to the hotel and escorted to the Nobu Hotel registration or directly to their room.
Responsibilities
- Process check-in and check-out transactions for VIPs
- Assist VIPs with questions about the city and property
- Assist VIPs with booking dinner show etc. able to make thorough and accurate recommendations based on guests needs
- Assist with guest service recovery
- Serve guests in room on arrival
- Display Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist VIPs
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Implement Guest Recognition Program
- Records and maintain Guest History Profile noting guest preferences likes and dislikes of Nobu Hotel CP Guests
- Are available for all guest needs and requests
- Knowledgeable of the product brand and services. Agents are capable of assisting with room tours and site inspections
Qualifications
- Strong Interpersonal and communication skills
- Proficient in a second language would be strongly preferred
- Self-starter with strong problem solving ability
- Detail-oriented and proactive
- Savvy with all required software and programs such as LMS Hotsos GoConcierge SpaSoft and CMS
MENTAL AND ENVIRONMENTAL DEMANDS:
- Ability to perform reaching stooping and /or crouching motions repeatedly
- Must be able to communicate verbally
- Must be able to stand for extended periods of time
- Must be able to lift 25lbs
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
For over 30 years we’ve set the standard now you can too. ; As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. ; This classic yet contemporary property is where you will entertain our guests as they ... View more
