IT Specialist
Share
Job Location:
Sherman, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Support Specialist
Goodwill is seeking a IT Support Specialist to provide highquality customerfocused technical support across multiple locations. This role delivers handson assistance for hardware software POS systems peripherals and mobile devices through deskside phone email and messaging channels. You will troubleshoot and resolve issues maintain imaging standards manage device configurations and escalate unresolved incidents per IS SLAs-while owning each case to resolution.
Administer support for Microsoft 365 including user accounts licensing Exchange Teams SharePoint and OneDrive. This role also manages device enrollment and configuration through Intune applying policies deploying applications and ensuring security and compliance. Strong documentation skills are essential as you will create and maintain SOPs knowledgebase articles and technical records using SharePoint and OneNote.
Success in this role includes meeting SLA expectations maintaining uptime for missioncritical systems supporting ontime project delivery and ensuring data accuracy. You will help identify recurring issues recommend process improvements and maintain strict security safety and confidentiality standards.
As part of the team you will assist with help desk tickets collaborate effectively mentor others and contribute positively to Goodwills missiondriven culture. You will uphold our Core Values and zerotolerance policies while promoting a productive inclusive and safe environment.
Requirements
- Associate degree in IT or related field (Bachelors preferred)
- 2 years of IT support experience including POS and workstation troubleshooting
- Strong communication customer service organizational and problemsolving skills
- Relevant certifications (CompTIA A Microsoft) a plus
Special Requirements
- Occasional nights/weekends and oncall rotation
- Daily travel to multiple sites; valid drivers license reliable transportation insurance and possible MVR review/road test
- Drug testing and potential access to facility keys/alarms
Physical Demands
Ability to stand walk climb kneel crawl lift up to 40 lbs.
Goodwill Industries of Northeast Texas Inc. is an equal opportunity employer
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
501(c)3 Non-Profit Organization - Empowering local communities with essential education and job training to obtain gainful employment.
