Customer Solutions Manager, AGS Brazil

As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the this new highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture and Professional Services) product/engineering teams and customer teams planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans roadmap to business outcome alignments Executive Briefing Sessions and go-live events and transitions are a few items owned by the SDM that are critical to the success of our customers cloud journey. You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms. Successful candidates will have a strong technical background be detail driven have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buy-in negotiate and lead indirect teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions. You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you dont meet all the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting out hasnt followed a traditional path or includes alternative experiences dont let that stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and widely adopted cloud platform. We pioneered cloud computing and have never stopped innovatingthats why customers from the most successful startups to Global 500 companies rely on our robust suite of products and services to power their businesses.

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Work-Life Balance
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- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience in customer-facing roles

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

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