Founded in 2014 Crossroads Talent Solutions LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland delivering trusted program management administrative and mission support services to federal agencies nationwide. For more than a decade we have supported critical operations for partners including the U.S. Army U.S. Air Force U.S. Navy U.S. Marine Corps National Guard Defense Health Agency (DHA) National Oceanic and Atmospheric Administration (NOAA) Small Business Administration (SBA) U.S. Citizenship and Immigration Services (USCIS) U.S. Attorneys Office (USAO) and the U.S. Department of Agriculture (USDA). Known for our integrity transparency and commitment to excellence Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

**Contingent Upon Award**

Program Manager (SNAP Administrative Review Surge Support)

Position Overview

The Program Manager (PM) serves as the primary lead responsible for the overall performance delivery and management of contract operations supporting the U.S. Department of Agriculture (USDA) Food and Nutrition Service (FNS) Supplemental Nutrition Assistance Program (SNAP).

This role oversees project execution for administrative review surge support ensuring timely accurate and compliant case processing while maintaining strong coordination with federal stakeholders and internal teams.

Key Responsibilities

Program & Contract Management

• Serve as the single point of accountability for contract performance delivery and outcomes.

• Act as the primary liaison to the Contracting Officer (CO) and Contracting Officers Representative (COR).

• Provide leadership direction and oversight for all assigned personnel and subcontractors.

• Ensure all work aligns with federal regulations SNAP policies and contract requirements.

Project Planning & Execution

• Lead post-award activities including kickoff meetings and contract startup.

• Develop and manage project schedules staffing plans and resource allocations.

• Monitor project progress to ensure on-time and within-budget delivery.

• Identify risks and implement mitigation strategies to maintain performance standards.

Performance Monitoring & Reporting

• Facilitate monthly progress meetings with government stakeholders including preparation of agendas documentation and action tracking.

• Deliver:

  • Weekly status reports (activities staffing risks metrics)

  • Monthly progress reports (performance metrics case volumes accuracy staffing updates)

• Ensure transparency in performance through reporting on:

  • Case completion rates

  • Accuracy and quality metrics

  • Turnaround times

Quality Assurance & Compliance

• Develop implement and maintain a Quality Control Plan (QCP) with measurable performance metrics.

• Establish processes to:

  • Identify and prevent defects

  • Ensure compliance with federal regulations and SNAP policies

  • Maintain high-quality deliverables and documentation

• Ensure adherence to performance standards including timeliness accuracy and documentation quality.

Data Management & Monitoring Tools

• Oversee development and maintenance of performance dashboards (e.g. Power BI) to track:

  • Case assignments and progress

  • Staff workload and productivity

  • Contract performance metrics

• Ensure dashboards are accessible to government stakeholders for oversight.

Team Leadership & Staffing

• Supervise and manage contractor personnel including Administrative Review Specialists.

• Ensure proper onboarding training and performance management of staff.

• Maintain staffing continuity and address turnover risks proactively.

• Manage personnel availability and ensure coverage during core hours.

Stakeholder Communication

• Communicate regularly with FNS leadership COR and other stakeholders.

• Provide timely updates on risks issues and recommended solutions.

• Facilitate collaboration across legal compliance and operational teams.

Operational Oversight (Administrative Review Support)

• Ensure teams:

  • Review and analyze case files and documentation

  • Prepare determination recommendations and Final Agency Decisions (FADs)

  • Maintain compliance with SNAP regulations and federal standards

• Monitor performance against service-level expectations including:

  • Case completion timelines (6090 days depending on complexity)

  • Documentation accuracy and quality

Minimum Qualifications

• Bachelors degree (required)

• Minimum 5 years of project management experience

• Minimum 2 years of experience managing federal contracts and staff

• Demonstrated ability to:

  • Deliver projects on time and within budget

  • Resolve client issues and manage risks

  • Lead cross-functional teams

• Strong communication leadership organizational and time management skills

Preferred Qualifications

• Project Management Professional (PMP) certification

• Experience with:

  • Federal programs (USDA SNAP or similar)

  • Case management or legal/administrative review processes

  • Data analytics and reporting tools (Power BI Microsoft 365 suite

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age disability status genetic information marital status ancestry protected veteran status or any other characteristic protected by applicable federal state and local laws.

Equal Opportunity Employer/Veteran/Disabled