Job Description Summary

Help prospective students begin their journey into health care careers. The Inbound Recruitment Coordinator supports enrollment goals at the MUSC College of Health Professions (CHP) by engaging prospective clinicians and health care professionals providing program information and encouraging qualified candidates to complete the application process. As part of the CHP Marketing and Student Recruitment team this role manages assigned prospective student pipelines responds to inquiries and provides personalized support to help students explore programs assess goals and program fit and complete their applications.
Working within MUSCs CRM system the coordinator proactively manages recruitment funnel performance by tracking prospect engagement maintaining accurate records of outreach and interactions ensuring data integrity and monitoring application progress through submission. The position collaborates with marketing recruitment and academic program partners to ensure prospective students receive timely information and a positive recruitment experience.
Successful candidates enjoy building relationships communicating with prospective students and helping others navigate complex processes. As a key point of contact for prospective students the Inbound Recruitment Coordinator plays an important role in shaping the first impression of the College of Health Professions and guiding students as they explore their academic options. This role requires strong organization attention to detail responsiveness and the ability to thrive in a fast-paced environment where clear communication and accuracy contribute to a positive and supportive recruitment experience. Experience as a student ambassador or in other student leadership roles within higher education is highly valued.
The coordinator reports to the Assistant Director of Marketing and Student Recruitment. After a probationary period (currently one year) the position may be eligible for a hybrid work schedule of 12 remote days per week.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type

Classified

Cost Center

CC000208 CHP - Communications

Pay Rate Type

Salary

Pay Grade

University-GEN08

Pay Range

45300.00 - 61100.00 - 77000.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties

Lead Nurturing and Funnel Management (35%)

Guides prospective students through the recruitment and application funnel for assigned programs.

Support prospective students in completing the application process and address common barriers to completion

Conduct personalized outreach to prospective students via email phone SMS and virtual meetings to explore program fit application readiness and next steps

Adapt messaging and resources to individual prospect needs based on funnel stage and communication history

Collaborate with marketing and lifecycle communications staff to implement established nurture and communication plans ensuring alignment with broader enrollment and marketing strategies

Provide input and feedback on communication cadence channel use and audience segmentation based on observed prospect needs

Gather relevant background information (e.g. inquiry patterns student questions engagement trends) to inform marketing and recruitment colleagues

Partner with the Office of Enrollment Management (OEM) and CHP Student Services to ensure applicants complete necessary materials and transition smoothly through the admissions process

Prospect Support and Recruitment Engagement (25%)

Acts as the primary point of contact for prospective students ensuring responsive highquality service and a strong applicant experience.

Respond promptly to inquiries across email phone SMS virtual platforms and in-person appointments.

Manage the CHP recruitment inbox and meet established service benchmarks

Host and support virtual eventsincluding information sessions webinars and faculty panelsby facilitating Q&A assisting presenters and resolving basic technical issues

Maintain a weekly schedule of prospectivestudent phone appointments

Provide clear accurate information about CHP academic programs and admissions requirements

CRM Tracking & Pipeline Monitoring (25%)

Maintains accurate prospect records and monitors recruitment pipeline activity using MUSCs CRM system.

Document outreach communications and event participation and maintain record accuracy in the CRM to ensure pipeline accuracy and visibility

Monitor prospect engagement application progress and funnel movement for assigned programs

Identify stalled prospects declining engagement or pipeline gaps and take proactive steps to re-engage prospects or adjust outreach strategies

Prepare and share regular reports to inform colleagues and leadership of pipeline health conversion trends and campaign performance

Recruitment Team Operations (15%)

Supports the colleges recruitment operations through coordination of schedules timelines and task management for recruitment activities. Provides support for recruitment initiatives and student engagement activities.

Coordinate all recruitment-related scheduling including program virtual information sessions tours and Open Houses. Ensure recruitment event details are updated across communications and scheduling platforms

Serve as an expert user of the Office of Marketing and Student Recruitment work management platform (Asana) updating and monitoring recruitment-related tasks and action items

Support CHPs Marketing and Student Recruitment team initiatives including provides occasional support for student-related activities as a member of CHPs Student Affairs team. Serves as a backup to the student ambassador program manager

Occasionally travels as backup for the external recruiter during peak recruitment season

Preferred Qualifications:

Experience in student recruitment admissions student engagement sales marketing or related fields

Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment

Customer-service mindset and ability to build rapport with prospective students. Experience working with students customers or clients in a service-oriented environment preferred

Excellent written and verbal communication skills

Ability to complete detailed work independently with strong attention to accuracy

Compassionate empathetic communicator with a motivational team-oriented approach

Familiarity with CRM systems (such as Anthology Reach) Microsoft Office and virtual meeting platforms (Zoom Teams) preferred

Physical Requirements:

Ability to occasionally work a flexible schedule outside of traditional office hours (after 5 p.m. and weekends) to meet the needs of our prospective students. Availability to occasionally travel as backup for the external recruiter during peak recruitment season. Ability to lift heavy objects and materials within the office environment.

Additional Job Description

Minimum Requirements: A bachelors degree and one year relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform pinching operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lower objects up to 15 lbs. from height of 36 inches to floor level unassisted. (Infrequent) Ability to push/pull objects up to 15 lbs. unassisted. (Infrequent) Ability to maintain 20/40 vision corrected in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent)

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

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