Guest Experience Ambassador (Floor Manager) The Ben Hotel, Autograph Collection

Additional Information: This hotel is owned and operated by an independent franchisee Concord Hospitality Enterprises Company. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Why us

At The Ben West Palm Beach every corner tells a story. Inspired by the legendary Byrd Birdie Dewey and her famed Ben Trovato Estate our Autograph Collection hotel blends modern luxury with creativity sophistication and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach The Ben invites guests to immerse themselves in refined coastal living. Guests gather at Proper Grit our signature whisky and supper clubinspired restaurant or ascend to Spruzzo our rooftop Mediterranean lounge offering sweeping waterfront views. Every space reflects thoughtful design elevated service and an atmosphere where hospitality feels both personal and extraordinary.

The Ben is stepping into a world where luxury is intentional style has substance and service is an art form. This is a place for professionals who take pride in presence pursue excellence and thrive in an environment where every detail matters.

At The Ben you dont simply work in luxuryyou help define it.

We are fully loaded with perks. Take a look at some of them below:

Medical dental & vision insurance

Winter Housing Stipend

Recreational benefits either employer sponsored ski pass or end of season bonus

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation sick time and holidays

Eligible to participate in the Companys 401(k) program with employer matching

Employee Assistance Program

Tuition Reimbursement

Great discounts on Hotels Restaurants and much more.

Job Overview

The Guest Experience Ambassador is a highly visible luxury hospitality professional dedicated to crafting seamless personalized in-room experiences for guests throughout their stay.

Assigned to approximately 30 rooms daily the Ambassador serves as the floors host concierge and service liaison ensuring every momentfrom arrival to departureis executed with quiet precision and genuine warmth.

Working from 11:00 AM to 7:00 PM this role requires exceptional awareness emotional intelligence and operational discipline. The Ambassador anticipates guest needs before they are expressed coordinates services discreetly across departments and ensures every detail of the guest environment reflects the highest standards of luxury hospitality.

This role embodies the art of anticipatory servicegracious intuitive and effortlessly refined.

Responsibilities

Key Responsibilities Curated Arrival Experience

• Coordinate in real time with the Front Desk regarding room assignments arrivals and guest preferences.

• Ensure amenities are thoughtfully prepared and presented prior to guest arrival.

• Welcome guests upon arrival to the floor with warmth confidence and discretion.

• Escort guests when appropriate introducing the room experience and confirming service preferences.

• Provide direct contact information to create ease accessibility and personalized service throughout the stay.

In-Room Experience Stewardship

• Conduct detailed inspections of all assigned stayover rooms with a focus on presentation precision and luxury-level standards.

• Monitor departures and coordinate closely with Housekeeping to support seamless room turnover.

• Review minibar consumption and ensure accurate communication with the appropriate departments.

• Maintain impeccable corridor presentation and ensure prompt tray removal and service follow-up.

Service Coordination & Guest Advocacy

• Serve as the communication hub between Front Desk Housekeeping Engineering and In-Room Dining during peak operational hours.

• Anticipate service opportunities and resolve concerns before they impact the guest experience.

• Coordinate service delivery discreetly while maintaining the guests sense of ease and privacy.

• Utilize technology and internal systems to ensure seamless efficient service coordination.

Qualifications

Candidate Profile

The ideal Guest Experience Ambassador brings presence polish and genuine care to every interaction.

You are someone who naturally reads a room understands subtle cues and takes pride in delivering hospitality that feels personal refined and effortless.

Preferred qualities include:

• Exceptional interpersonal presence and confidence in guest-facing environments

• Highly detail-oriented with strong operational discipline

• Calm and composed in high-occupancy fast-paced settings

• Natural emotional intelligence and guest awareness

• Passion for anticipatory service and luxury hospitality standards

• Ability to communicate clearly and collaborate across departments

Luxury hotel lifestyle property or high-touch hospitality experience is strongly preferred.

This company is an equal opportunity employer.

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