Tier 1 Help Desk Support
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Job Location:
Downers Grove, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: March 31 2026
- Downers Grove
- On-site
Job Description
Overview
Support a Critical Public Health System for the State of Illinois
Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.
The LLCS system is a Salesforce-based cloud platform integrated with Okta used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing compliance and facility information.
This role is ideal for someone who enjoys helping users troubleshooting web applications and working in a mission-driven public sector environment.
What You Will Do
As a Tier 1 Support Specialist you will serve as the first point of contact for system users ensuring they receive timely assistance and positive support experience.
Responsibilities include:
- Provide Tier-1 help desk support for the LLCS application portal
- Assist users with:
- System login and access issues
- Navigating the application portal
- Submitting licensing information
- Uploading documents and completing workflows
- Searching and updating facility records
- Troubleshoot basic application issues and user errors
- Document and track issues in a ticketing system
- Escalate complex technical issues to Tier-2 / Tier-3 support teams
- Create and maintain knowledge base articles and user guides
- Communicate professionally with IDPH staff and external facility users
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
About the company Alert IT Solutions Inc . Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to gove ... View more
