Agency Securities Finance Associate
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Agency Securities Finance Operational Service Delivery Associate
At JPMorganChase you will have the opportunity to be part of an exceptional development journey while supporting our customers needs.
Buenos Aires is one of JPMorganChases key strategic hubs with over 4000 employees supporting areas such as Operations Technology Finance Credit Risk Human Resources and Legal among others providing valueadded services products and solutions to clients across multiple countries worldwide.
JPMorganChases Agency Securities Finance (ASF) business involves the transfer of securities from lenders to borrowers who are obligated to return those securities on demand or at the end of an agreed term. ASF serves as an investment overlay strategy that enhances the intrinsic value of securities portfolios by generating income and reducing expenses within an acceptable level of risk.
As an Operational Service Delivery Associate you will represent JPMorganChases Agency Securities Finance service delivery to clients acting as the primary point of contact for daytoday questions concerns and requests.
Job Responsibilities
- Proactively monitor and maintain operational service levels for clients.
- Manage incoming and outgoing client queries across the endtoend Agency Securities Finance function.
- Drive escalation of client servicedelivery issues to all relevant internal JPMorganChase stakeholders to ensure focus and timely resolution.
- Leverage available data to provide meaningful analysis to clients highlighting opportunities to improve their operating model.
- Train clients on selfservice portals and provide education on the reporting suite.
- Partner with Relationship Management teams to deliver client service reviews and duediligence workshops.
- Build and maintain a strong network of internal stakeholders across the business to help clients navigate the firm.
- Own the changemanagement agenda for client requests related to product and/or reporting enhancements changes or additions driving a consistent support model across clients (limiting bespoke processes).
- Own client reporting needs to ensure alignment with market trends and client expectations.
- Partner with internal and external auditors to ensure appropriate and timely dissemination of required reports and information.
Required qualifications capabilities and skills
- Strong client focus and orientation.
- Excellent verbal and written English communication skills with the ability to deliver clear executive messaging.
- Effective clientmanagement skills and the ability to deliver challenging messages.
- Exceptional attention to detail and accuracy.
- Strong logical/analytical mindset with the ability to think outside the box and challenge the status quo.
- Strong processflow understanding including the ability to assess current operational processes and system linkages and identify opportunities to improve/streamline workflows.
- Ability to work independently and collaboratively across teams.
- Minimum 2 years of Client Service experience.
- Bachelors degree completed. Finance orientation is a plus.
- Availability to work from 10:00 a.m. to 7:00 p.m.
If you join the company you will be part of a diverse and inclusive team that supports one another and empowers you to do your best work.
Your wellbeing is very important to us. Below are examples of ongoing initiatives to promote it and a link to learn more about our benefits and culture:
- Generous vacation exam and parental leave.
- Support for parents including a Family Network for parents and caregivers onpremises lactation rooms and paid day care for children up to 6 years old.
- Medical coverage for you and your family including domestic partners.
- Employee Assistance Program providing confidential support for psychological financial and legal matters.
- Wellness programs (e.g. yoga stretching and mindfulness classes delivered on premises).
- Language classes mentorship programs and customized training.
- Employee discount platform.
- Many other benefits that will be presented to you if you join the team.
More information can be found here: Experience:
IC
Key Skills
- Financial Services
- Financial Concepts
- Accounting
- Corporate Finance
- Analysis Skills
- Securities Law
- Investment Banking
- Microsoft Excel
- Private equity
- Financial Analysis
- Financial Modeling
- Financial Planning
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
