Manager Account Program Management
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Job Location:
Westerville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Vertiv has a transformational opportunity for a Manager Account Program Manager in Westerville OH who will work with sales partners to create and manage orders manage order changes provide communication to customers and stakeholders and manage invoice generation. From the time a sales quote becomes an order until the invoice is approved and paid by the customer the Customer Service Project Coordinator is responsible for the workflow.
RESPONSIBILITIES
- Coordination with the planning team to schedule production dates.
- Communication with customers and process partners regarding order status changes to schedule or issues to resolve.
- Proactive management of customer needs through communication and problem resolution.
- Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed terms and conditions are met escalations are resolved and invoices are correctly issued.
- Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
- Participates and gives input in process improvement activities utilizing the Vertiv Operating System
- Completes tasks as assigned to support Sales Offices
- Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
- Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
- Supervises current projects and coordinate with team members to keep workflow on track.
- Manage project-related paperwork by ensuring all necessary materials are current properly filed and stored.
- Assist with all internal and external audit requests
QUALIFICATIONS
Minimum Job Qualifications:
- Minimum of 2 years of customer service experience
- Excellent customer service skills
- Professional communication skills both written and verbal
- Excellent organizational analytical and interpersonal skills
- Detail-oriented
- MS Office proficient
- Ability to work and multi-task in a fast-paced environment
Preferred Qualifications:
- Previous customer service or technical experience
- Oracle ERP experience desired
- Bilingual is a plus - English/Spanish
EDUCATION AND CERTIFICATIONS
- Bachelors Degree required with Business or related field preferred.
PHYSICAL REQUIREMENTS
- No Special Physical Requirements
ENVIRONMENTAL DEMANDS
- N/A
TRAVEL TIME REQUIRED
- N/A
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a Customer-First Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design manufacture and service the mission-critical infrastructure technologies for vital applications in data centers communication networks and commercial and industrial environments. With more than 30000 people worldwide and nearly $8 billion in revenue a strong customer base and global reach in nearly 130 countries our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
