Operations Consultant Enterprise Correspondence Operations

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design development and implementation of products systems and services using discretion within the project management methodologies.

Line of Business Job Description:

The Enterprise Correspondence Operations (ECO) Letter Setup & Implementation (Letter S&I) team manages letter content for new & existing Clients in print verbal and digital channels. Letter S&I partners with front line units (FLUs) and support areas to align strategic priorities and develop solutions to create publish and govern content change management needs. Letter S&I delivers for Consumer & Small Business Card Deposits Retail Credit Operations and other product & servicing organizations.

Schedule: Monday - Friday 8am-5pm

Responsibilities:

• Advises on the design development and implementation of complex products systems and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area providing an understanding of the business units operations processes and implications on other groups within the operations function

• Consults on present-state develops alternative future-state approaches and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup execution and control

• Identifies and recommends responsibilities and accountabilities for key programs/projects

• Lead and manage medium-to-large projects with competing timelines ensuring effective coordination across multiple teams and stakeholders.

• Oversee and maintain evergreen communication inventories ensuring compliance with laws rules and regulations while driving digitization and content updates.

• Collaborate with Global Ops Management FLU teams and support partners to execute change management routines and deliver a consistent client experience for ECO tools and capabilities.

• Facilitate governance reviews with Legal Compliance and Risk partners and communicate project requirements expectations and status updates to leaders at all levels.

• Perform letter data mapping testing and implementation of new or updated correspondence resolve production issues and manage pre/post sign-off processes for quality assurance.

Required Qualifications:

• 3 years of strategy development initiative execution change management or related experience.

• Can quickly connect the dots to identify and perform thematic analysis.

• Ability to lead calls meetings and strategy sessions with medium sized audiences.

• Strong quantitative and analytical abilities must know how to use data to communicate the business story.

• Ability to decompose complex issues and drive timely decisions knowing when to engage others for additional input and when to act independently.

• Strategic thinker self-starter organized versatile and capable of performing work with minimal management oversight.

• Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards. Perform well under pressure and escalate issues to ensure timelines are met.

• Ability to communicate complex ideas in a clear and concise manner shaping the opinions and actions of key stakeholders and gaining their trust.

• Distinguished listening verbal and written skills with keen attention to detail

• Exceptional time management and organizational skills

• Eagerness to improve develop skills innovate and change as the industry demands.

• Effective interpersonal skills and ability to solicit input from others.

• Work independently as well as part of a virtual team.

• Proficient in Microsoft Office Applications (Word Excel PowerPoint)

Desired Qualifications:

• ECO tools and process knowledge including Messagepoint HP Exstream Agile Methodology Jira ALM

• Poven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization cross-functional teams and across multiple work locations.

• Operational process content inventory management or workflow design experience

• Issue management and ability to identify diagnose escalate and resolve production issues in collaboration with vendor technology strategy and other partners

• Control background and process-oriented experience.

• 3 years of experience with Business Controls Risk Process Design Compliance and/or Audit within a Business operational function

• Demonstrated ability to identify opportunities for innovation and continuous improvement.

• Demonstrated ability to influence stakeholders at various levels of leadership.

• Bachelors degree and/or equivalent experience

Skills:

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills

For internal employees: participation in a work from home posture does not make you ineligible to post however may require to meet the workplace excellence policy.

Shift:

Hours Per Week: